Medical Support Assistant (Scheduler)

U.S. Department of Veterans Affairs; Shelbyville (IN); On-site; USD 40,000 - 50,000; Full time

Job summary

The Indianapolis VA Medical Center seeks motivated individuals for the position of Advanced Medical Support Assistant. This role is essential for coordinating healthcare delivery and ensuring smooth patient care processes across various locations. Candidates should have experience in administrative tasks and demonstrate strong communication and organizational skills to excel in this supportive role.

Qualifications

• Citizenship in the United States is required.
• Experience in clerical or administrative work for six months is required.
• Combination of education and experience acceptable.

Responsibilities

• Collaborate and communicate with medical clinicians to ensure patient care.
• Set priorities and organize work to meet deadlines.
• Prepare reports and presentations, addressing patient concerns.

Skills

Communication

Collaboration

Prioritization

Organizational Skills

Medical Terminology

Education

High School Diploma or equivalent

Six months administrative experience

Job description

The Department of Veterans Affairs, Indianapolis VA Medical Center, is seeking motivated individuals to join their team as an Advanced Medical Support Assistant. The Medical Center is hiring at multiple locations with varying tour of duties.

This is an open continuous announcement. We accept applications on an ongoing basis; qualified applicants will be considered as vacancies become available.

You may be referred and contacted by multiple departments and locations.

Duties

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

Duties of the Medical Support Assistant include, but are not limited to:

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. All other requirements must be met within 30 days of the closing date of this announcement.

Basic Requirements:

• United States Citizenship: Citizen of the United States. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience and Education:
  • Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR,
  • Education: One year above high school; OR,
  • Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Grade Determination: In addition to meeting basic requirements listed above, the applicant must possess at least one year of experience at or equivalent to work at the next lower level, GS-5 (Full Performance level), that provides the knowledge, skills, and abilities to perform successfully the work of the position.

Demonstrated Knowledge, Skills, and Abilities (KSAs): Candidates must demonstrate, in their resume, all of the KSAs below:

1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines to accomplish team goal setting to ensure medical care to patients is met.
2. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
3. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This includes preparing reports in various formats, presenting data, and resolving patient concerns.
4. Advanced knowledge of the technical health care process, including scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals.
5. Advanced knowledge of policies and procedures related to interdisciplinary coordinated care delivery and/or community operational activities affecting patient flow and support functions, including appointment cycles, outside referrals, follow-up care, overbooking, and provider availability.
6. Advanced knowledge of medical terminology due to the technical language utilized by clinicians.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

• Grandfathering Provision: May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

• Physical requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. There may be some walking, standing, bending, carrying light items such as papers, books, small parts, or driving an automobile. No special physical demands are required to perform the work.