Medical Support Assistant (Scheduler)

U.S. Department of Veterans Affairs; Martinsville (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

The Indianapolis VA Medical Center is seeking motivated individuals for the position of Advanced Medical Support Assistant. This open continuous announcement means applications are accepted on an ongoing basis, where qualified candidates will be considered as multiple vacancies arise. The role involves administrative support, patient scheduling, and ensuring efficient patient flow in a healthcare environment.

Qualifications

• Six months of experience in clerical, office, customer service, or administrative work.
• One year above high school or an equivalent combination of experience and education.

Responsibilities

• Providing administrative support in a healthcare setting.
• Scheduling appointments and managing patient flow.
• Assisting with patient inquiries and data entry.

Skills

Communication

Organization

Collaboration

Problem Solving

Education

High school diploma or equivalent

Equivalent combination of experience and education

Job description

The Department of Veterans Affairs, Indianapolis VA Medical Center, is seeking motivated individuals to join their team as an Advanced Medical Support Assistant. The Medical Center is hiring at multiple locations with varying tour of duties.

This is an open continuous announcement. We accept applications on an ongoing basis; qualified applicants will be considered as vacancies become available.

You may be referred and contacted by multiple departments and locations.

Duties:

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

The duties of the Medical Support Assistant include, but are not limited to:

• Providing administrative support in a healthcare setting.
• Scheduling appointments and managing patient flow.
• Assisting with patient inquiries and data entry.

Requirements:

Qualifications:

Applicants pending completion of educational or certification/licensure requirements may be referred and tentatively selected but cannot be hired until all requirements are met. All other requirements must be met within 30 days of the closing date of this announcement.

Basic Requirements:

• United States Citizenship: Must be a citizen of the United States. Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience and Education:
• Six months experience of clerical, office, customer service, or other administrative work indicating the ability to perform the duties of the position.
• OR One year above high school.
• OR An equivalent combination of experience and education.

Grade Determination:

Applicants must possess at least one year of experience at or equivalent to GS-5 (Full Performance level), demonstrating the knowledge, skills, and abilities to perform successfully the work of the position.

Demonstrated Knowledge, Skills, and Abilities (KSAs):

• Ability to collaborate and communicate with a wide range of medical clinicians to accomplish team goals.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with policies and regulations.
• Effective communication skills, electronically, by phone, in person, and in writing, including preparing reports and resolving patient concerns.
• Advanced knowledge of healthcare processes related to access to care.
• Advanced knowledge of policies and procedures affecting patient flow and administrative functions.
• Advanced knowledge of medical terminology used by clinicians.

For more information on this qualification standard, visit https://www.va.gov/ohrm/QualificationStandards/.

Grandfathering Provision: May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (applicable to current VHA employees in this occupation).

Physical requirements: The work is sedentary, involving sitting, with some walking, standing, bending, carrying light items, or driving. No special physical demands are required.