Medical Support Assistant

Indian Health Service; Dulce (NM); On-site; USD 36,000 - 54,000; Full time

Job summary

The Indian Health Service is seeking an administrative support professional in Dulce, NM to assist outpatient locations within the Jicarilla Service Unit. You will handle clerical tasks, patient check-ins, and coordination with healthcare staff under the supervision of the Chief Nurse Executive or designee.

Qualifications emphasize clerical experience, ability to navigate electronic medical records, and strong customer service in a healthcare setting.

Qualifications

• GS-04 requires at least 1 year of general clerical experience.
• GS-05 requires 1 year of specialized medical office experience OR 4 years of education above high school.
• GS-06 requires 1 year of specialized experience in healthcare administration and EMR handling.

Responsibilities

• Provide administrative and clerical support to department operations, patients, and staff.

Skills

Clerical experience

Customer service

Electronic medical record

Healthcare setting

Education

High school diploma or equivalent

Some college coursework in office administration

Job description

This position is located in the Jicarilla Service Unit in Dulce, New Mexico, and can be assigned to any outpatient location within the medical center. The purpose of this position is to provide administrative & clerical support to all departmental operations, patients, & healthcare staff. This position reports to the Chief Nurse Executive or designee. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

MINIMUM QUALIFICATIONS:

GS-04:

Your resume must demonstrate at least one (1) year of general experience. General experience is progressively responsible clerical, office, or other work that indicates your ability to perform the work of this position at the GS-04 level.

OR Two (2) years of education above the high school level. This education must have been obtained in an accredited business, secretarial, or technical school, junior college, college, or university.

OR A combination of education and experience that when combined fully meet the minimum qualification s for this position. The total percentage must equal at least 100% to qualify an applicant for the GS-4 level. combination of education and experience that when combined fully meet the minimum qualification s for this position. The total percentage must equal at least 100% to qualify an applicant for the GS-4 level.

GS-05:

Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Providing reception and administrative support in a healthcare setting; receiving visitors, answering telephone calls, and responding to routine requests for information; performing patient intake activities, and entering or updating patient information in an electronic medical record system; maintaining patient records, forms, reports, or confidential medical information.

OR Four (4) years of education above the high school level.

OR A combination of education and experience that when combined fully meet the minimum qualifications for this position. Only education in excess of the first 60 semester hours is creditable toward meeting the specialized experience requirement. The total percentage must equal at least 100 percent to qualify an applicant for GS-05 grade level.

GS-06:

Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Providing reception and administrative support in a healthcare setting; providing customer service and assisting patients with routine requests or services; performing patient intake activities and maintaining patient information in an electronic medical record system; maintaining patient records, forms, reports, and confidential medical information; assisting patients with eligibility or available resources; performing administrative support activities related to patient services or third-party billing.

In describing your experience, please be clear and specific. We do not make assumptions regarding your experience. Your resume must support your application responses.

Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).

You must meet all qualification requirements within 30 days of the closing date of the announcement.