Medical Support Assistant (MSA)

Prometheus Federal Services; San Francisco (CA); Presencial; USD 33.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision

Retirement plan

Paid time off

Descripción de la vacante

Prometheus Federal Services is seeking a Medical Support Assistant to support the Veterans Affairs Medical Center in San Francisco, CA. This on-site role focuses on appointment scheduling, front-desk duties, and high-quality patient communication.

The MSA will work with the scheduling team to ensure timely notifications, maintain medical terminology familiarity, and uphold VA and agency policies while delivering courteous service to patients and staff.

Formación

• 6 months of general clerical experience and 6 months experience with scheduling software.
• Fluent in speaking, reading and writing English.
• Proficient with Excel, Outlook and Word; familiarity with medical terminology.

Responsabilidades

• Schedule appointments in accordance with directives and front desk duties.
• Answer phone calls for scheduling requests daily.
• Coordinate with Lead Scheduler and team to ensure timely notifications.
• Support quality improvement and maintain compliance with policies.
• Provide courteous service to patients, families, VA staff and contractors.
• Ensure patient safety and adherence to policies.
• Perform other duties as assigned.

Conocimientos

General clerical

Scheduling software

English fluency

Phone handling

Medical terminology

Typing 45-60 wpm

Educación

High School Diploma or GED

Herramientas

Microsoft Excel

Microsoft Outlook

Microsoft Word

Descripción del empleo

Position Summary

Prometheus Federal Services (PFS) is a trusted partner of federal health agencies. We currently have openings for a Medical Support Assistant (MSA). The work will be on-site at the Veterans Affairs Medical Center in San Francisco, CA

Reasonable Accommodations Statement

To succeed in this job, an individual must be able to satisfactorily perform each essential duty.

Essential Duties & Responsibilities

• Contractor is the designated MSA scheduler/receptionist responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230,Outpatient Scheduling and Process and Procedures 1230(5)_D_2016-07-15 (2).pdf. Front desk duties which may vary at each location depending on the clinic’s needs.
• Answers all phone calls in a timely manner for scheduling requests daily, Monday - Friday and charts in patient’s CPRS chart as required.
• Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately.
• Works with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor.
• The contractor participates in quality improvement as directed, in order to ensure that the SF VA Health System is in compliance with all performance measures established by the SFVHCS, VISN 21, VA Central Office, JCAHO, OSHA, SOARS, and Inspector General.
• The contractor performs quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents.
• The contractor always assures the safety of all patients. Adheres to the SF VA Health System Policy and Procedural Memorandums and the directives and policies set by JCAHO, OSHA, and Hybrid-Title 38.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or GED
• Medical Support Assistant position requires 6 months of general clerical experience as well as 6 months experience with using computer programs that focus on general scheduling.
• Proven ability to speak, understand, read, and write English fluently.
• Utilize computer programs appropriately, using involving spreadsheets, word processing, etc.; log in; type 45-60 wpm with minimum errors.
• Heavy phone and computer usage, often simultaneously.
• Familiarity with medical terminology, hospital terminology and/or clinics.
• Technical Proficiency: Contractor shall be technically proficient in the skills of Microsoft Excel, Microsoft Outlook, Microsoft Word Document and have an understanding on how medical computer systems operate necessary to fulfill the government’s requirements, including the ability to speak, understand, read, and write English fluently. The contractor will provide documents as needed to verify current and ongoing competency; skills related to the provision of care, treatment and/or services performed within the medical center.
• Ability to pass a required level of security clearance (NACI level background check).
• Authorized to work in the U.S. indefinitely without sponsorship.
• Ability to obtain public trust.

Compensation & Benefits

PFS offers a benefits package that may include health, dental, and vision coverage; flexible spending accounts; disability and life insurance; a retirement plan; paid time off; and other programs to support employees and their families. Learn moreabout PFS Benefits.

SCA Salary Range: $28.80 / Hour + $5.42 H&W

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, or other status protected by law.

Accommodations

PFS is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application or interview process, please contact us at [e-mail]. Reasonable accommodations are available to ensure applicants with disabilities have equal access to the hiring process, in accordance with the Americans with Disabilities Act (ADA) and applicable laws.

Workplace Health, Safety, and Compliance

This position may be subject to client‑specific or government‑mandated vaccination, health, or safety requirements, which may change over time.

Texting Privacy Policy and Information:

• Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
• Message frequency will vary depending on the application process.
• Msg & data rates may apply.
• Opt out at any time by texting "stop".