Medical Support Assistant (MSA)

Prometheus Federal Services (PFS); Clearlake (CA); On-site; USD 27,000 - 38,000; Full time

Job summary

Prometheus Federal Services (PFS) is seeking a Medical Support Assistant for the Clearlake VA Outpatient Clinic to provide on-site front desk and scheduling support. This role emphasizes accurate appointment coordination, courteous patient interactions, and adherence to VA guidelines.

The MSA will handle phone requests, assist the scheduling team, maintain CPRS charts, and contribute to quality improvement efforts across the SF VA Health System while ensuring patient safety and professional

Qualifications

• High School Diploma or GED required.
• 6 months clerical experience and 6 months scheduling software experience.
• Fluent English in speaking, reading, and writing.
• Type 45-60 wpm with minimal errors.
• Ability to use computer programs for scheduling and communication.
• Familiarity with medical terminology.
• Ability to obtain security clearance (NACI) and work legally in the U.S.

Responsibilities

• Schedule appointments and front-desk duties per VA directives.
• Answer phone calls promptly for scheduling requests.
• Coordinate with Lead Scheduler to ensure timely communications.
• Support scheduling team and maintain CPRS charts.
• Participate in quality improvement to meet performance measures.
• Provide quality customer service to patients, staff, and contractors.

Skills

Fluent English

Communication

Typing 45-60 wpm

Phone handling

CPRS familiarity

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Position Summary

Prometheus Federal Services (PFS) is a trusted partner of federal health agencies. We currently have openings for a Medical Support Assistant (MSA). The work will be on-site at the Clearlake VA Outpatient Clinic

Reasonable Accommodations Statement

To succeed in this job, an individual must be able to satisfactorily perform each essential duty.

Essential Duties & Responsibilities

• Contractor is the designated MSA scheduler/receptionist responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230, Outpatient Scheduling and Process and Procedures 1230(5)_D_2016-07-15 (2).pdf. Front desk duties which may vary at each location depending on the clinic’s needs
• Answers all phone calls in a timely manner for scheduling requests daily, Monday - Friday and charts in patient’s CPRS chart as required
• Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately
• Works with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor
• The contractor participates in quality improvement as directed, in order to ensure that the SF VA Health System is in compliance with all performance measures established by the SFVHCS, VISN 21, VA Central Office, JCAHO, OSHA, SOARS, and Inspector General
• The contractor performs quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents
• The contractor always assures the safety of all patients. Adheres to the SF VA Health System Policy and Procedural Memorandums and the directives and policies set by JCAHO, OSHA, and Hybrid-Title 38
• Other duties as assigned

Minimum Qualifications

• High School Diploma or GED
• Medical Support Assistant position requires 6 months of general clerical experience as well as 6 months experience with using computer programs that focus on general scheduling
• Proven ability to speak, understand, read, and write English fluently
• Utilize computer programs appropriately, using involving spreadsheets, word processing, etc.; log in; type 45-60 wpm with minimum errors
• Heavy phone and computer usage, often simultaneously
• Familiarity with medical terminology, hospital terminology and/or clinics
• Technical Proficiency: Contractor shall be technically proficient in the skills of Microsoft Excel, Microsoft Outlook, Microsoft Word Document and have an understanding on how medical computer systems operate necessary to fulfill the government’s requirements, including the ability to speak, understand, read, and write English fluently. The contractor will provide documents as needed to verify current and ongoing competency; skills related to the provision of care, treatment and/or services performed within the medical center
• Ability to pass a required level of security clearance (NACI level background check)
• Authorized to work in the U.S. indefinitely without sponsorship
• Ability to obtain public trust

Compensation & Benefits

PFS offers a benefits package that may include health, dental, and vision coverage; flexible spending accounts; disability and life insurance; a retirement plan; paid time off; and other programs to support employees and their families.Learn moreabout PFS Benefits.
The posted salary range represents PFS's good-faith estimate for this role. Actual compensation offered will be determined by a combination of factors, including but not limited to: the candidate's education, knowledge, skills, competencies, and experience;internal equity; geographic location; and contract and organizational requirements. PFS is committed to fair, consistent, and equitable compensation practices across the organization, and offers are calibrated to maintain internal pay equity while remaining competitive in the external market.

SCA Salary Range: $23.66 / Hour + $5.42 H&W