Medical Support Assistant (MSA)

Prometheus Federal Services; Oakland (CA); On-site; USD 70,000 - 75,000; Full time

Job summary

Prometheus Federal Services (PFS) is seeking a Medical Support Assistant for on-site work at the Veterans Affairs Behavioral Health Clinic in Oakland, CA.

The MSA handles front desk scheduling, answers calls, and coordinates with the Lead Scheduler to ensure timely patient communications and accuracy in CPRS charts, while adhering to VA directives and safety standards. Strong English, computer and medical terminology skills are essential.

Qualifications

• High School Diploma or GED required.
• 6 months clerical experience and 6 months experience with scheduling software.
• Must speak/read/write English fluently.
• Proficiency with Excel, Outlook and Word; able to navigate medical computer systems.

Responsibilities

• Schedule appointments and answer phone calls in a timely manner according to VA directives.
• Coordinate with Lead Scheduler to ensure timely and accurate patient communications.
• Maintain professional, positive representation of VA and the scheduling team.
• Support quality improvement to align with performance measures and compliance standards.
• Provide safe, considerate customer service to patients, families and staff.
• Other duties as assigned.

Skills

Clerical experience

Phone handling

English fluency

MS Excel

MS Outlook

MS Word

Scheduling software

Medical terminology

Security clearance readiness

Typing 45–60 wpm

Education

High School Diploma or GED

Tools

CPRS

Job description

Position Summary

Prometheus Federal Services (PFS) is a trusted partner of federal health agencies. We currently have openings for a Medical Support Assistant (MSA). The work will be on-site at the Veterans Affairs Behavioral Health Clinic in Oakland, CA.

Reasonable Accommodations Statement

To succeed in this job, an individual must be able to satisfactorily perform each essential duty.

Essential Duties & Responsibilities

• Contractor is the designated MSA scheduler/receptionist responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230, Outpatient Scheduling and Process and Procedures 1230(5)_D_2016-07-15 (2).pdf. Front desk duties which may vary at each location depending on the clinic’s needs.
• Answers all phone calls in a timely manner for scheduling requests daily, Monday - Friday and charts in patient’s CPRS chart as required.
• Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately.
• Works with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor.
• The contractor participates in quality improvement as directed, in order to ensure that the SF VA Health System is in compliance with all performance measures established by the SFVHCS, VISN 21, VA Central Office, JCAHO, OSHA, SOARS, and Inspector General.
• The contractor performs quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents.
• The contractor always assures the safety of all patients. Adheres to the SF VA Health System Policy and Procedural Memorandums and the directives and policies set by JCAHO, OSHA, and Hybrid-Title 38.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or GED
• Medical Support Assistant position requires 6 months of general clerical experience as well as 6 months experience with using computer programs that focus on general scheduling.
• Proven ability to speak, understand, read, and write English fluently.
• Utilize computer programs appropriately, using involving spreadsheets, word processing, etc.; log in; type 45-60 wpm with minimum errors.
• Heavy phone and computer usage, often simultaneously.
• Familiarity with medical terminology, hospital terminology and/or clinics.
• Technical Proficiency: Contractor shall be technically proficient in the skills of Microsoft Excel, Microsoft Outlook, Microsoft Word Document and have an understanding on how medical computer systems operate necessary to fulfill the government’s requirements, including the ability to speak, understand, read, and write English fluently. The contractor will provide documents as needed to verify current and ongoing competency; skills related to the provision of care, treatment and/or services performed within the medical center.
• Ability to pass a required level of security clearance (NACI level background check)
• Authorized to work in the U.S. indefinitely without sponsorship.
• Ability to obtain public trust.

Compensation & Benefits

PFS offers a benefits package that may include health, dental, and vision coverage; flexible spending accounts; disability and life insurance; a retirement plan; paid time off; and other programs to support employees and their families. Learn moreabout PFS Benefits. The posted salary range represents PFS's good-faith estimate for this role. Actual compensation offered will be determined by a combination of factors, including but not limited to: the candidate's education, knowledge, skills, competencies, and experience;internal equity; geographic location; and contract and organizational requirements. PFS is committed to fair, consistent, and equitable compensation practices across the organization, and offers are calibrated to maintain internal pay equity while remaining competitive in the external market.

SCA Salary Range: $28.80 / Hour + $5.42 H&W

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, or other status protected by law.

Accommodations

PFS is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application or interview process, please contact us at [e-mail]. Reasonable accommodations are available to ensure applicants with disabilities have equal access to the hiring process, in accordance with the Americans with Disabilities Act (ADA) and applicable laws.

Workplace Health, Safety, and Compliance

This position may be subject to client‑specific or government‑mandated vaccination, health, or safety requirements, which may change over time.

Texting Privacy Policy and Information:

• Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
• Message frequency will vary depending on the application process.
• Msg & data rates may apply.
• Opt out at any time by texting "stop".