Medical Support Assistant (MSA)

STG International; Jonesboro (AR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

401(k) with company match

PTO

Job summary

STGi is seeking a Medical Support Assistant to provide services at a Community Based Outpatient Clinic in Jonesboro, Arkansas. The role focuses on patient flow, scheduling, check-in, and data accuracy while ensuring privacy and compliance.

You will greet patients, verify eligibility, maintain records, and support coordination of visits, referrals, and follow-up activities within the VA framework. A strong front office background and proficiency with MS Office and EMR are required.

Qualifications

• Requires front office or clerical experience in a medical setting.
• Proficient in typing, filing, and basic clerical tasks.
• Experience coordinating and scheduling clinical care with attention to detail.

Responsibilities

• Manage schedules and treatment of patients at the CBOC.
• Greet patients and check in, updating records as needed.
• Coordinate clinic flow and patient appointments.
• Maintain EMR documentation and electronic logs.
• Assist in patient eligibility verification and VA paperwork.
• Support in team huddles and performance improvement efforts.

Skills

Front office

Clerical support

Telehealth tech

MS Office

EMR systems

Customer service

Communication skills

Multi-tasking

Education

High school diploma or GED

CPR/BLS certification

Tools

EMR systems

Telehealth platforms

Job description

Job Location: 2908 S Caraway Rd, Jonesboro, Arkansas

Job Summary

STGi is currently seeking a Medical Support Assistant to provide services at a Community Based Outpatient Clinic.

Essential Functions

• Manages the schedules and treatment of CBOC patients.
• Maintains electronic logs/files in conjunction with the consult/appointment process.
• Greets and checks in patients, updating records as necessary.
• Coordinates patients’ schedules and clinic flow.
• Performs clerical and administrative functions to maintain patient data.
• Schedules new and established patient appointments.
• Tracks and facilitates completion of encounters and consults.
• Participates in PACT team huddles and team meetings to manage and plan patient care.
• Monitors pre‑appointment requirements to assure readiness for patient visit or procedure (e.g., X‑ray, lab work).
• Manages electronic wait list to verify and validate accuracy and resolve issues.
• Performs administrative follow‑up actions.
• Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
• Evaluates patient information and clinic schedule lists to determine whether a patient is vested.
• Gathers information and compiles data to meet the needs of the service.
• Deals effectively with individuals who may be ill, irritable, or otherwise hard to please.
• Maintains alertness to patients requiring immediate treatment.
• Extends a high degree of customer service to patients, other contractor staff, subcontractor staff, personnel, and Veterans Affairs Medical Center.
• Conducts initial screen of patients, including veteran eligibility and active enrollment in the VA Primary Care Program.
• Verifies that required appropriate individuals have completed CBOC/VA paperwork.
• Schedules and notifies patients of follow‑up appointments or referrals.
• Assists in the coordination of supplies and equipment.
• Assists in maintaining the Veteran Health Information Systems and Technology Architecture (VISTA) clinic reminder tracking system current for each enrolled patient.
• Assists the CBOC Clinic Manager in ensuring all required reports are completed accurately and completely.
• Acts as a liaison between contractor and the VAMC.
• Participates in ongoing Performance Improvement Program between STGi and VAMC.
• Complies with all federal, state, local, Joint Commission, OSHA, VA, STG and subcontractor safety and operational regulations, directives and standards.
• Maintains confidentiality of all information and supports patients’ privacy, rights, and safety.
• Performs other work‑related duties as assigned.

Required Experience and Skills

• Must have sufficient front office experience.
• Knowledge of skills to perform all secretarial or clerical support tasks (typing, filing).
• Knowledge of basic methods and procedures and complex methods for coordinating and scheduling clinical care.
• Prefer 1-3 years of current medical and clerical experience working in a similar environment (outpatient clinical and/or other hospital experience preferred).
• Skill and precision in using tools, materials, and equipment, including expert knowledge of telehealth technologies appropriate for each type of visit and how to troubleshoot technical issues that may arise.
• Demonstrate knowledge of age‑specific customer service techniques with exceptional verbal, written, and telephone communication skills; adept at handling difficult situations with diplomacy and professionalism to ensure a positive customer experience.
• Knowledge of specialized terminology associated with the work in the facility and in-depth knowledge of the terminology used in Primary care practice.
• Ability to follow orders and work under close supervision, while demonstrating initiative and independence.
• Ability to provide educational material to patients and or families regarding proper health care activities, such as giving injections or taking blood pressures.
• Knowledge of Microsoft Office Software, Electronic Medical Records, and computer maneuverability.
• Must be detail oriented and have the ability to multi‑task.

Required Education

• High school diploma or GED.
• Cardiopulmonary Resuscitation (CPR) or Basic Life Support (BLS) from American Heart Association (AHA) or Military Training Network (MTN).

Working Conditions & Physical Requirements

• Moderate physical activity. Requires handling of average‑weight objects up to 25 pounds or standing and/or walking for more than four hours per day.
• Work is normally performed in a typical interior office work environment.
• Required to respond to any medical emergency within the clinic, where a fast walk or job may be necessary to provide assistance.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Benefits

STGi offers a competitive benefits package which includes Medical, Dental, Vision, 401(k) with company match and a generous PTO policy.

EEO Statement

STGi is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.