Medical Support Assistant (MSA)

STGi

Mountain Home (AR)

On-site

USD 32,000 - 42,000

Full time

30 hours ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with company match

PTO policy

Job summary

STGi is seeking a Medical Support Assistant to provide clerical and administrative support at our Community Based Outpatient Clinic in Mountain Home, AR. The role emphasizes scheduling, patient check-in, records management, and coordination of care with the VA/VAMC, requiring strong front‑office skills and EMR proficiency.

A high school diploma or GED and CPR/BLS are required; 1–3 years of related experience is preferred.

Qualifications

High school diploma or GED required.
CPR/BLS certification from AHA or MTN is required.
1–3 years of medical/clerical experience preferred.
Strong front office and telehealth tech skills.
Ability to multi-task and maintain patient confidentiality.

Responsibilities

Manage schedules and treatment for CBOC patients.
Greet and check in patients, update records as needed.
Coordinate patients' schedules and clinic flow.
Schedule new and established patient appointments.
Track encounters and consults, and maintain data.
Assist with VISTA reminders and clinic reporting.
Communicate with VA/VAMC stakeholders to ensure continuity of care.
Ensure readiness for visits with pre-appointment requirements.
Maintain patient data confidentiality and quality.

Skills

Front office experience

Secretarial/clerical tasks

Scheduling clinical care

Telehealth troubleshooting

Customer service

Microsoft Office

EMR systems

Communication skills

Education

High school diploma or GED

CPR/BLS from AHA or MTN

Tools

VISTA

EMR software

Job description

Category

Current Openings --> Healthcare

Job Location

Twin Lakes Plaza Suite 331, 759 Hwy 62 East, Mountain Home, AR 72653, Mountain Home, Arkansas, United States

Tracking Code

15784

Position Type

Full-Time/Regular

STGi is currently seeking a Medical Support Assistant to provide services at our Community Based Outpatient Clinic.

Job Summary

The general duty of the Medical Support Assistant is to provide clerical and administrative support for the Community Based Outpatient Clinic (CBOC).

Essential Functions

Manages the schedules and treatment of CBOC patients.
Maintains electronic logs/files in conjunction with the consult/appointment process.
Greets and checks in patients, updating records as necessary.
Coordinates patients' schedules and clinic flow.
Performs clerical and administrative functions to maintain patient data.
Schedules new and established patient appointments.
Tracks and facilitates completion of encounters and consults.
Participates in PACT team huddles and team meetings to manage and plan patient care.
Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
Manages electronic wait list to verify and validate accuracy and resolve issues.
Performs administrative follow up actions.
Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
Evaluates patient information and clinic schedule lists to determine whether patient is vested.
Gathers information and collects/compiles data to meet the needs of the service.
Deals effectively with individuals who may be ill, irritable, or otherwise hard to please.
Maintains alertness to patients requiring immediate treatment.
Extends a high degree of customer service to patients, other contractor staff, Subcontractor(s) staff and personnel, and Veterans Affairs Medical Center (VAMC).
Conducts initial screen of patients, including veteran eligibility and active enrollment in the VA Primary Care Program.
Verifies that required appropriate individuals have completed CBOC/VA paperwork.
Schedules and notifies patients of follow-up appointments/referrals.
Assists in the coordination of supplies/equipment.
Assists in maintaining the Veteran Health Information Systems and Technology Architecture (VISTA) clinic reminder tracking system current for each enrolled patient.
Assists the CBOC Clinic Manager in ensuring that all required reports are completed in an accurate and complete fashion.
Acts as a liaison between contractor and the VAMC.
Participates in the ongoing Performance Improvement Program between STGi and VAMC.
Complies with all federal, state, local, Joint Commission, Occupational Safety and Health Administration (OSHA), Veteran Affairs, STG and subcontractor safety and operational regulations, directives and standards.
Maintains confidentiality of all information and support patients’ privacy, rights, and safety.
Performs other work-related duties as assigned.

Required Skills

REQUIRED EXPERIENCE AND SKILLS:

Must have sufficient front office experience.
Knowledge of skills to perform all secretarial/clerical support tasks (typing, filing).
Knowledge of basic methods and procedures and complex methods for coordinating and scheduling clinical care.
Prefer 1-3 years of current medical and clerical experience working in a similar environment (outpatient clinical and/or other hospital experience preferred).
Skill and precision in use of the tools, materials and equipment, to include expert knowledge of telehealth technologies appropriate for each type of visit and how to troubleshoot technical

issues that may arise with the technology.

Demonstrate knowledge of age-specific customer service techniques with exceptional verbal, written, and telephone communication skills; adept at handling difficult situations with

diplomacy and professionalism to ensure a positive customer experience.

Knowledge of specialized terminology associated with the work in the facility and in-depth knowledge of the terminology used in Primary care practice.
Ability to follow orders and works under close supervision, while demonstrating initiative and independence.
Ability to provide educational material to patients and/or families regarding proper health care activities, such as giving injections, taking blood pressures, etc.
Knowledge of Microsoft Office Software, Electronic Medical Records and computer maneuverability.
Must be detailed oriented and have the ability to multi-task.

Required Experience

REQUIRED EDUCATION:

High school diploma or GED.
Cardiopulmonary Resuscitation (CPR)/ Basic Life Support (BLS) from American Heart Association (AHA) or Military Training Network (MTN).

Working Conditions/Physical Requirements

Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.
Work is normally performed in a typical interior/office work environment.
Required to respond to any medical emergency within the clinic, where a fast walk or jog may be necessary to provide assistance.

DISCLAIMER

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

STGi is a workforce solutions company providing comprehensive healthcare delivery, Head Start and management consulting services and human capital solutions help our clients. Our services and solutions help our clients sustain and enhance their operations to better accomplish their mission.

competitive benefits package which includes Medical, Dental, Vision, 401k with company match and a generous PTO policy.

STGi is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.