Medical Support Assistant (MONTANA)

ACTalent; United States; Remote; USD 25,000 - 29,000; Full time

Benefits offered by this job

100% Remote position

Monday-Friday schedule

No nights, weekends, or holidays

Long-term contract opportunity with 가능

Job summary

Actalent is seeking a Medical Support Assistant (MSA) to support the VA Network in a fully remote role while residing near Helena, Montana. You will coordinate patient appointments, manage referrals, maintain EMR records, and deliver strong customer service to Veterans.

This role focuses on healthcare administration, patient access, scheduling, and care coordination, with duties performed remotely for a prominent national health system.

Qualifications

• High School Diploma or GED.
• Minimum 6 months of customer service experience.
• Typing speed of 50+ words per minute.
• Basic knowledge of medical terminology.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to work effectively in a fast-paced healthcare environment.

Responsibilities

• Schedule and coordinate patient appointments in accordance with VA guidelines.
• Process, review, and track electronic consults and provider orders.
• Coordinate community care referrals using VA systems.
• Answer and route incoming calls while providing excellent customer service.
• Assist Veterans with questions and connect them with the appropriate care teams.
• Verify and update patient demographic information.
• Support patient flow and administrative functions.
• Assist Patient Aligned Care Teams (PACT) with daily administrative tasks.
• Maintain accurate documentation within EMR systems.
• Ensure HIPAA, privacy, and security requirements are met.
• Collaborate with providers, nurses, and administrative staff to support quality patient care.

Skills

Customer service

Data entry

Typing 50 wpm

Medical terminology

Verbal & written communication

Attention to detail

Fast-paced environment

Education

High School Diploma or GED

Tools

EMR/EHR systems

VA systems

Job description

Medical Support Assistant (Remote)(Must Sit In Montana)

Support Our Nation's Veterans

We are seeking motivated Medical Support Assistants (MSAs) to support the VA Network. In this role, you will serve as a critical member of the patient care team, helping Veterans access healthcare services by coordinating appointments, managing referrals, maintaining patient records, and providing exceptional customer service.

This is an excellent opportunity for candidates with healthcare administration, patient access, scheduling, customer service, or medical office experience who are looking to make a meaningful impact while working remotely.

Responsibilities

• Schedule and coordinate patient appointments in accordance with VA guidelines
• Process, review, and track electronic consults and provider orders
• Coordinate community care referrals using VA systems
• Answer and route incoming calls while providing excellent customer service
• Assist Veterans with questions and connect them with the appropriate care teams
• Verify and update patient demographic information
• Support patient flow and administrative functions
• Assist Patient Aligned Care Teams (PACT) with daily administrative tasks
• Maintain accurate documentation within electronic medical record (EMR) systems
• Ensure compliance with HIPAA, privacy, and security requirements
• Collaborate with providers, nurses, and administrative staff to support quality patient care

Required Qualifications

• High School Diploma or GED
• Minimum 6 months of customer service experience
• Strong computer and data entry skills
• Typing speed of 50+ words per minute
• Basic knowledge of medical terminology
• Excellent verbal and written communication skills
• Strong attention to detail and organizational abilities
• Ability to work effectively in a fast-paced healthcare environment

Preferred Qualifications

• Medical office, healthcare administration, patient access, or medical receptionist experience
• Experience with appointment scheduling and care coordination
• Experience working with EMR/EHR systems
• Knowledge of healthcare referrals and consult management
• Veterans Affairs (VA) or federal healthcare experience
• Community care coordination experience

Why Join Us?

• 100% Remote position
• Monday-Friday schedule
• No nights, weekends, or holidays
• Long-term contract opportunity with extension potential
• Gain experience within one of the nation's largest healthcare systems
• Support Veterans and make a meaningful difference every day

Location Requirement: Candidates must reside within 50 miles of an approved VA facility.

Job Type & Location

This is a Contract position based out of Helena, Montana.

Pay and Benefits

The pay range for this position is $18.19 - $20.87/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Helena, Montana.

Application Deadline

This position is anticipated to close on Nov 20, 2026.

Workplace Type

This is a fully remote position.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications withoutregard to race, sex, age, color, religion, national origin, veteran status, disability,sexual orientation, gender identity, genetic information or any characteristic protectedby law.

If you would like to request a reasonable accommodation, such as the modification oradjustment of the job application process or interviewing process due to a disability,please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance:Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in thecity and county of San Francisco, we will consider for employment qualified applicantswith arrest and conviction records.

Massachusetts Lie Detector:It is unlawful in Massachusetts to require or administer a lie detector test as acondition of employment or continued employment. An employer who violates this lawshall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):We may use Artificial Intelligence (AI) to support parts of our hiring process,including sourcing, screening, and evaluating candidates. AI helps assess applicationsand qualifications, but final decisions are made by our hiring team. By applying, youacknowledge and agree that your application may be reviewed using AI tools.