Medical Support Assistant - Mental Health

US-Department-of-Veterans-Affair; Minneapolis (MN); Vor Ort; USD 38.000 - 58.000; Vollzeit

Benefits dieser Stelle

SLRP eligibility

Zusammenfassung

US-Department-of-Veterans-Affair in Minnesota seeks an entry to development level Medical Support Assistant to assist in patient care support and scheduling. The role emphasizes accuracy in handling patient information, understanding medical terminology, and polite communication with patients and staff.

Full eligibility includes basic education requirements and English proficiency. Training and advancement to higher GS levels may be available based on performance and education.

Qualifikationen

• High school diploma or GED is required for basic eligibility.
• No previous experience required, but KSAs must be demonstrated.
• Proficiency in English, both spoken and written, is required.

Aufgaben

• Operate computerized programs and systems to enter, modify, and retrieve sensitive patient information in EHRs and scheduling systems.
• Demonstrate knowledge of basic medical terminology to support patient care.
• Schedule medical appointments in a clinical setting.
• Record patient messages and understand physician requests for follow-up care.
• Communicate effectively with patients and healthcare staff, providing courteous service.

Kenntnisse

Interpersonal communication

Office automation

Medical terminology

Patient messages handling

Ausbildung

High school diploma or GED

One year of education above high school

Two years of education above high school

Jobbeschreibung

This occupational series may be eligible for the Student Loan Repayment Program (SLRP). Repayment is limited to $40,000 annually, up to $100,000 in lifetime awards. Participants must sign a three-year service agreement and maintain an acceptable level of performance to remain eligible for this program. Contact [e-mail] for more information.

Basic Requirements

• Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).
• Experience. No experience required.
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None
• Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

GRADE DETERMINATIONS

GS-3 MSA (Entry Level)

You must meet the Basic Requirements outlined above.

GS-4 MSA (Developmental Level)

• 1. Experience. One year of creditable experience equivalent to the next lower grade.
• 2. Education. One year of education above high school.
• AND
• Demonstrated Knowledge, Skills, and Abilities. In addition to Basic Requirements and the experience listed above, candidates must be able to demonstrate all of the KSAs below:
• 1. Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients.
• 2. Ability to use, and navigate between, various types of office automation equipment and software (i.e. computer systems, web based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care.
• 3. Knowledge of basic medical terminology to assist in the provision of care to patients.
• 4. Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.

GS-5 MSA (Full Performance Level)

• 1. Experience: One year of creditable experience equivalent to the next lower grade.
• 2. Education. Two years of education above high school.
• AND
• Demonstrated Knowledge, Skills, and Abilities. In addition to Basic Requirements and the experience listed above, candidates must be able to demonstrate all of the KSAs below:
• 1. Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
• 2. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
• 3. Ability to schedule medical appointments in a clinical setting.
• 4. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
• 5. Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
• 6. Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff as necessary, to ensure a satisfactory resolution.

Reference:

For more information on this qualification standard, please visit Medical Support Assistant Qualification Standard (va.gov)

The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5.

Physical Requirements

You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.