Medical Support Assistant (Medical Receptionist)

Customer Value Partners, Inc.; Pueblo (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for dedicated Medical Support Assistants to join their team at a local VA Clinic. In this role, you will be pivotal in managing patient appointments, providing reception support, and ensuring smooth clinic operations. Your attention to detail and customer service skills will be crucial as you assist patients and handle medical documentation. This is a fantastic opportunity to contribute to the healthcare community while working in a supportive environment. If you have a passion for helping others and meet the qualifications, this role is perfect for you.

Qualifications

• Must pass security clearance; US Citizenship required.
• Minimum 6 months of customer service experience is essential.

Responsibilities

• Schedule and manage patient appointments and consults.
• Provide reception support and assist with insurance claims.

Skills

Customer Service

Typing (50 wpm)

Computer Proficiency

Medical Terminology

Education

High School Diploma or GED

Tools

Electronic Medical Record (EMR)

Spreadsheet Software

Word Processing Software

Job description

Overview

CVP is recruiting Medical Support Assistants (MSA) to support the PFC James Dunn VA Clinic located at 4776 Eagleridge Circle, Pueblo, CO 81008. Clinic hours are Monday – Friday, 7:00 am – 6:00 pm; the MSA will work an 8-hour shift within these business hours. Schedules will be determined by the clinic and may rotate as needed. Position Pays: $19.23-24.16/hr

Responsibilities

• Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.
• Provide general reception support in the Release of Information (ROI) offices at various medical centers.
• Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
• Scan records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
• Make outgoing and receive incoming phone calls.
• Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.

Qualifications

• Ability to pass a required level of security clearance (US Citizenship Required).
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.
• Ability to type 50 wpm with minimum errors (Typing test required).
• High School education or GED equivalent.
• Familiarity with medical terminology, hospital terminology and/or clinics.
• Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures.
• Minimum six (6) months of customer service experience.

All candidates must be able to:

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift.
• Lift up to 50 lbs from floor to waist.
• Lift up to 20 lbs.
• Carry up to 40 lbs a reasonable distance.
• Push/pull with 30 lbs of force.