Medical Support Assistant (Medical Receptionist)

CVP (Customer Value Partners); Burlington (CO); On-site; USD 26,174 - 30,307; Full time

Job summary

CVP (Customer Value Partners) is recruiting Medical Support Assistants to support the Burlington Telehealth Clinic located at 1177 Rose Avenue, Burlington, CO 80807. Clinic hours are Monday – Friday, 8:00 AM – 4:30 PM, excluding federal holidays.

Must reside within 50 miles of the location. Responsibilities include scheduling and managing patient visits, providing ROI reception support, entering data into EMR, and handling insurance and transportation coordination as needed.

Qualifications

• High School education or GED equivalent.
• Minimum six (6) months of customer service experience.
• Familiarity with medical terminology, hospital terminology and/or clinic terminology.
• Typing speed of 50 words per minute with minimal errors (typing test required).
• Technically proficient to fulfill government requirements; training provided by SFVAHS on appointment management, VA policy and procedures.

Responsibilities

• Schedule, cancel and reschedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; monitor appointments and consults.
• Provide general reception support in the Release of Information (ROI) offices at various medical centers.
• Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
• Scan records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
• Make outgoing and receive incoming phone calls.
• Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.
• Ability to pass a required level of security clearance (US Citizenship Required).
• Utilize computer programs appropriately, usually involving spreadsheets and word processing.

Skills

Customer service experience

Typing 50 wpm

Medical terminology familiarity

Education

High School diploma or GED

Tools

EMR systems

MS Office

Job description

CVP is recruiting Medical Support Assistants (MSA) to support the Burlington Telehealth Clinic located at 1177 Rose Avenue, Burlington, CO 80807. Clinic hours are Monday – Friday, 8:00 AM – 4:30 PM, excluding federal holidays. Must reside within 50 miles of the location.

Position Pays

Hourly Pay: $19.68 /hr

Health & Wellness (H&W): $5.09 /hr (prorated based on enrollment in benefits offered, including automatic enrollment in employer‑paid plans.)

Responsibilities

• Schedule, cancel and reschedule patient appointments and/or consults; enter no‑show information; prepare for clinic visits; and monitor appointments and consults.
• Provide general reception support in the Release of Information (ROI) offices at various medical centers.
• Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
• Scan records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
• Make outgoing and receive incoming phone calls.
• Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.
• Ability to pass a required level of security clearance (US Citizenship Required).
• Utilize computer programs appropriately, usually involving spreadsheets and word processing.
• Ability to type 50 wpm with minimum errors (typing test required).
• High School education or GED equivalent.
• Familiarity with medical terminology, hospital terminology and/or clinic terminology.
• Technically proficient in the skills necessary to fulfill government requirements; training will be provided by the SFVAHS on appointment management, VA policy and procedures.
• Minimum six (6) months of customer service experience.

Physical Requirements

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift.
• Lift up to 50 lbs from floor to waist.
• Lift up to 20 lbs.
• Carry up to 40 lbs a reasonable distance.
• Push/pull with 30 lbs of force.

CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. CVP strictly prohibits any form of discrimination or harassment.