Medical Support Assistant (Advanced)-Health Informatics

US-Department-of-Veterans-Affair; Fort Meade (SD); On-site; USD 42,000 - 60,000; Full time

Job summary

The United States Department of Veterans Affairs Health Informatics team is seeking a Medical Support Assistant (Advanced) to support the implementation and integration of a new Electronic Health Record system. You will assist with data entry, scheduling, and workflow optimization to ensure a smooth transition and accurate information management throughout the EHR adoption process.

Position can be based out of listed locations. This role requires U.S.

Qualifications

• U.S. citizenship required.
• High school diploma or GED or equivalent.
• No experience required, as stated.
• Proficient in spoken and written English.

Responsibilities

• Assist with data entry and scheduling.
• Support workflow optimization during EHR adoption.
• Help ensure accurate information management throughout the transition.

Skills

MSA practices

Customer service

English proficiency

Education

High school diploma / GED

Tools

Electronic health records

Job description

A Medical Support Assistant (Advanced) in the Health Informatics department plays a critical role in supporting the implementation and integration of the new Electronic Health Record (EHR) system. They assist with data entry, scheduling, and workflow optimization, ensuring smooth transitions and accurate information management throughout the EHR adoption process.

Position can be based out of either listed locations

Creditable Experience

Knowledge of MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities [or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting]. Experience satisfying this requirement may be paid/non-paid employment as [an] MSA or [an equivalent position in a non-VA hospital or clinic setting].

Basic Requirements

• Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).


• Experience. No experience required.


• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.


• Licensure/Certification/Registration. None


• Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.


• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Medical Support Assistant (Advanced) GS-6

This position is above the full performance level for this job series and requires experience beyond the basic requirement for positions in this occupation. You must meet the basic requirements and the following:

REQUIRED EXPERIENCE

One year of experience equivalent to the GS-5 grade level that equips the candidate with the following

1. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients;


2. Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.


3. Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports;


4. Ability to schedule medical appointments in a clinical setting;


5. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work;


6. Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers;

Candidates must be able to demonstrate all of the Knowledge, Skills and Abilities below

1. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.


2. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc..


3. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.


4. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.


5. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.


6. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

The full performance level of this vacancy is 6.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements

You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.