MedIcal Support Assistant (Advanced)

US-Department-of-Veterans-Affair; Shorewood Hills (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant (GS-06) for the William S. Middleton Memorial Veterans Hospital in Wisconsin. The role focuses on health unit coordination, clerical management, and coordinating patient flow across inpatient units.

The position requires no prior experience, a high school diploma, and U.S. citizenship. Proficiency in English is essential, with GS-06 level duties including collaboration with clinicians and adherence to care access

Qualifications

• U.S. citizenship is required.
• Proficiency in spoken and written English.
• Education: High school diploma or equivalent.

Responsibilities

• Coordinate patient flow on inpatient units using clinical–administrative processes.
• Provide clerical management of patient appointments and movements.
• Collaborate with multidisciplinary teams to ensure timely access to care.

Skills

Collaboration across clinicians

Prioritization and organization

Communication skills

Medical terminology knowledge

Education

High school diploma or equivalent

Tools

Scheduling systems (electronic)

Patient demographics software

Job description

This position serves as an Advanced Medical Support Assistant within Inpatient Nursing Service, at the William S, Middleton Memorial Veterans Hospital which is a tertiary care, teaching hospital affiliated with the University of Wisconsin Medical Center. The purpose of this position is to serve as a Health Unit Coordinator (HUC) with the responsibility for clerical management and coordination of patient movement on the inpatient units.

Basic Requirements

• US Citizenship is required. Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).
• ENGLISH: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).
• EXPERIENCE: No experience required.
• EDUCATION: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE, YOU MUST MEET THE GRADE REQUIREMENTS AT THE GS-6 LEVEL TO QUALIFY FOR THIS POSITION.

GS-06 -

Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.

Experience:

One year of experience equivalent to the GS-5 grade level. At this grade level, experience consists of: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic; monitoring both inpatient and outpatient appointments; verifying and updating demographics and insurance information when patients check-in for appointments.

Demonstrated Knowledge, Skills and Abilities (KSAs):

• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize [work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Reference:

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements:

The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.