Adv Med Support Assistant

U.S. Department of Veterans Affairs; Madison (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Child care subsidy

Federal pension

Federal health insurance

Job summary

The U.S. Department of Veterans Affairs at William S. Middleton Memorial Veterans Hospital in Madison, WI seeks a Medical Support Assistant to serve as Health Unit Coordinator on inpatient units. The incumbent will manage clerical work and coordinate patient movement to support efficient unit operations.

The role includes supervising daily workflows, scheduling and coordinating patient transfers, training staff, and ensuring adherence to patient safety goals and confidentiality across shifts.

Qualifications

• Clerical coordination and scheduling duties on inpatient units.
• Ability to train and orient staff and ensure policy adherence.
• Strong liaison skills between MSA and unit staff for day-to-day issues.

Responsibilities

• Clerical duties: verifies non-medication orders, transcribes to patient spreadsheet, flags STAT and emergency orders.
• Interpersonal relations: informs Admission Coordinator of discharges and notifies AOD; maintains patient privacy and ethics.
• Patient care duties: transports non-sedated patients as workload permits and responds to call lights for safety and comfort.

Job description

The incumbent serves as a Medical Support Assistant within Inpatient Mental Health and Acute Care Nursing Service. He/she works at the William S. Middleton Memorial Veterans Hospital, which is a tertiary care, teaching hospital affiliated with the University of Wisconsin Medical Center. The purpose of this position is to serve as a Health Unit Coordinator (HUC) with the responsibility for clerical management and coordination of patient movement on the inpatient units.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional

FUNCTIONS OR SCOPES OF PRACTICE

The Advanced MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.

Assignments at this level include, but are not limited to:

• Assuring coverage of all areas of responsibility
• Conducting ongoing reviews to ensure quality of work
• Ensuring accurate and timely scheduling of appointments
• Providing guidance to staff members to include changes in policies and procedures
• Distributing and balancing workload
• Creating and maintaining employee work schedules
• Orienting and providing on-the job training for new and current employees
• Ensuring all training requirements are met
• Organizing the work structure of his/her assigned areas
• Acting as liaison between MSA and staff in order to resolve day to day conflicts

These duties are performed by the incumbent at least 25% of the time.

The work that is led involves providing clinical and clerical support duties for a variety of inpatient care program as described below:

• Clerical Duties Include: Verifies non-medication physician orders related to inter-unit/facility transfers, diet, lab work, and consults; transcribes to the patient spreadsheet. Identifies STAT and emergency orders and informs nursing staff immediately. Follows Patient Safety Goal procedures for patient identification, use of abbreviations, reporting critical information, universal protocols and patient injury prevention.
• Interpersonal Relations and Communication Responsibilities include: Notifies the Admission Coordinator (during administrative hours) immediately of all active discharge orders for a patient and when the patient is discharged from the unit. On off tours, notifies the AOD. Demonstrates customer service and positive interpersonal skills that promote positive public relations. Adhere to a standard of hospital ethics that ensure discretion and privacy in confidential matters.
• Patient Care Duties include: Performs various patient centered duties as assigned by the Chief of Inpatient Nursing/Nurse Manager as workload permits. This may include transporting non-sedated or non-critical patients and performing duties where competencies have been verified. Answers patient call lights and takes action to assure the safety and comfort of the patient.

Benefits and Work Schedule

• Work Schedule: Day
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
• Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
• Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
• Telework: Not Available
• Virtual: This is not a virtual position.
• Functional Statement #: 01129F
• Permanent Change of Station (PCS): Not Authorized