Medical Support Assistant (Advanced)

U.S. Department of Veterans Affairs; Muncie (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

U.S. Department of Veterans Affairs in Indiana is seeking an Advanced Medical Support Assistant to provide specialized administrative support within a Patient Aligned Care Team.

You will collaborate with interdisciplinary teams and manage patient information to support access to care across clinics and community resources. Responsibilities include coordinating appointment availability, updating records, handling secure messaging, and ensuring readiness for visits with a flexible schedule to meet

Responsibilities

• Coordinates with care team to review clinic appointment availability and adjust schedules
• Manages patient information in electronic records and secure messaging systems
• Supports access to care across multiple clinics, specialties, and community resources
• Communicates with patients and interdisciplinary teams to plan and follow up on care
• Assists with discharge communications and follow-up care coordination

Job description

The incumbent serves as an Advanced Medical Support Assistant assigned to a Patient Aligned Care Team (PACT) model, Specialty Care setting, Care in the Community, Call Center, or any other areas where Advanced Medical Support Assistant vacancies come up at the facility.

Duties

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the Patient Aligned Care Team (PACT) or the clinical team within the Specialty they are supporting, to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary. Medical Support Assistants at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; manage a system for follow-up care such as consults, tests, etc.).

Other assignments at this level may include but are not limited to: processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate; participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; ensures correct and update insurance information is captured; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community). For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

Work Schedule: Monday - Saturday; 7:00 AM - 6:00 PM (As Based On the Needs Of The Service)

Telework: Not Available

Virtual: This is NOT a virtual position.

Functional Statement #: 92486-0

Relocation/Recruitment Incentives: Not Authorized.

Permanent Change of Station (PCS): Not Authorized.

PCS Appraised Value Offer (AVO): Not Authorized.