Medical Support Assistant (Advanced)

U.S. Department of Veterans Affairs; Hampton (VA); On-site; USD 40,000 - 50,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant to coordinate patient care at the Hampton VAMC. The role involves administrative tasks, communication with medical staff, and ensuring compliance with established processes for patient support. Qualified candidates must possess relevant experience in clerical work and demonstrate strong communication skills.

Qualifications

• Experience in clerical or office work, or customer service.
• Proficient in spoken and written English.
• Ability to work independently and prioritize tasks.

Responsibilities

• Perform administrative coordination of patient care and appointments.
• Collaborate with medical clinicians to ensure patient care.
• Prepare reports and resolve patient concerns.

Skills

Customer Service

Communication

Time Management

Problem Solving

Education

High School Diploma or equivalent

Experience in clerical or administrative work

Job description

These positions are part of the Office of Community Care at the Hampton VAMC in Hampton, Virginia. The incumbent performs work that impacts the timely administrative aspect of patient care, including administrative coordination of patient care and appointments, as well as logistical factors associated with direct patient care, inpatient & outpatient, related to the coordination of care between Hampton VA Medical Center and outside facilities.

Duties

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Requirements

Qualifications

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience and Education: (1) Experience - Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or (2) Education - One year above high school; or (3) Experience/Education - Equivalent combination of experience and education.
• English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

Grade Determinations

For Advanced Medical Support Assistant, GS-6: One year of experience at or equivalent to the next lower grade level GS-5. In addition to the Basic Requirements defined above, the incumbent must demonstrate the following KSAs:

• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to, appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Preferred Experience:

Office of Community Care

Reference:

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements:

The work performed is mostly sedentary.