Medical Support Assistant

Talentify; Loveland (CO); Remote; USD 28,000 - 33,000; Full time

Job summary

Sciolex Corporation seeks a Medical Support Assistant to support Veterans Health Administration with receptionist duties, scheduling, and medical records processing. The role requires clear communication, basic medical terminology knowledge, and strong computer skills. Remote work is offered within 50 miles of Loveland, CO.

Candidates must be a U.S. citizen eligible for a Public Trust/Suitability Clearance and have at least 6 months of customer service experience, with High School Diploma or GED

Qualifications

• High School Diploma or GED required.
• Knowledge of basic medical terminology necessary.
• Minimum 6 months of customer service experience.
• Ability to type 50 WPM.
• Proficient with basic computer skills.
• Fluent in English, both written and spoken.

Responsibilities

• Answer phone calls in a courteous, timely manner.
• Respond to inquiries about service delivery.
• Schedule appointments and manage pre/post-appointment contacts.
• Receive and process medical records into Records Systems.
• Coordinate care with external community providers.
• Utilize Microsoft Office and electronic systems (Outlook, Word, Excel).
• Process community care consults in electronic systems.
• Communicate effectively with medical staff, patients, and third parties.
• Provide friendly, quality customer service to patients and staff.
• Perform front desk administrative duties as needed.

Skills

Medical terminology

Customer service

Typing 50 WPM

English proficiency

Computer literacy

Education

High School Diploma or GED

Tools

Electronic health record systems

Job description

Overview

What do you get when you bring together a team of bright individuals and place them into an environment where “work” means making a difference in the lives of people across the globe?

You get Sciolex Corporation, a fast-growing defense contractor focused on providing the U.S. Government a level of service that surpasses the epitome of excellence. Our core services include systems engineering, technical advice, technical support, and administrative assistance. From our humble beginning as a small Service Disabled, Veteran Owned Small Business in Chantilly, VA, Sciolex Corporation is now the home for over 1,000 employees across the U.S.

Over the past 20 years, Sciolex Corporation has constructed an environment that celebrates diversity and encourages a positive work/life balance, all while supporting government missions that our employees are proud to be a part of. When you work for Sciolex Corporation, you are working for a stable company that values you and is committed to ensuring you receive the utmost employee care.

Responsibilities

The Medical Support Assistant shall perform receptionist functions in support of Veterans Health Administration, including but not limited to:

• Screens and receives phone calls in a courteous and timely manner
• Responds to telephone inquiries regarding delivery of services
• Perform appointment scheduling, tracking, pre- and post- appointment contacts as required
• Receive medical records and ensure all necessary health and administrative information are processed into the proper Records Systems
• Coordinates and authorizes care with external community care providers
• Access computers to utilize Microsoft Office products including Outlook, Teams, Word, and Excel, and various electronic systems
• Process community care consults in associated electronic systems
• Effectively communicates with internal and external medical providers, reception staff, patients, and other third parties
• Provide friendly and quality customer service to all patients, patient families, office and medical staff
• Various front desk administrative duties, as needed

Pay Range: $20 - $24 Hourly

Qualifications & Physical Requirements

Education & Experience

• Required:
  • High School Diploma, GED, or other equivalent
  • Knowledge of basic medical terminology
  • Minimum of 6 months of customer service experience
  • Ability to type 50 WPM
  • Possess basic computer skills
  • Oral and written proficiency in English
  Desired:
  At least one (1) year of specialized experience in a clinical setting (doctor’s office, clinic, hospital), including;
  • Scheduling medical appointments in a clinical setting
  • Experience utilizing electronic health record systems
  • Experience screening and directing telephone calls appropriately
  Security Requirements
  • Must be able to obtain a Public Trust/Suitability Clearance
  • Must be a United States citizen

Remote Work Requirement:

This position offers remote work flexibility. Candidates must be comfortable working remotely and must reside within 50 miles of Loveland, Colorado to be considered for the position.

At Sciolex Corporation, our top priorities and most valuable resources are our employees, which is why we offer a competitive total compensation package. We are a proud Equal Opportunity Employer (EOE) who celebrates diversity in and out of our organization. Come see where your opportunities for success can flourish.

NOTICE:

Sciolex Corporation NEVER asks job applicants to issue any payment, service fees, or banking information to Sciolex Corporation or its recruiters as part of our application process. Before providing any personal information to outside parties, verify that the job you are applying for appears on our Careers site.