Medical Support Assistant

Talentify; Santa Rosa (CA); On-site; USD 32,000 - 48,000; Full time

Job summary

Sciolex Corporation seeks a Medical Support Assistant to support Veterans Health Administration operations. The role includes reception, appointment scheduling, records handling, and coordination with community care providers.

The candidate should have a high school diploma, basic medical terminology knowledge, and at least 6 months of customer service experience, with strong English skills and computer literacy.

Qualifications

• Type at least 50 WPM.
• Proficient with basic computer software.
• Proficient in English (reading and writing).
• Knowledge of basic medical terminology.
• Minimum 6 months of customer service experience.

Responsibilities

• Screen and answer phone calls in a courteous, timely manner.
• Schedule appointments and track pre/post-appointment contacts.
• Receive medical records and enter data into Records Systems.
• Coordinate care with external community providers.
• Communicate with patients, medical staff, and vendors clearly.
• Perform front desk administrative duties as needed.

Skills

Typing 50 WPM

Basic computer skills

English proficiency

Medical terminology

Customer service experience

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Overview

What do you get when you bring together a team of bright individuals and place them into an environment where “work” means making a difference in the lives of people across the globe?

You get Sciolex Corporation, a fast-growing defense contractor focused on providing the U.S. Government a level of service that surpasses the epitome of excellence. Our core services include systems engineering, technical advice, technical support, and administrative assistance. From our humble beginning as a small Service Disabled, Veteran Owned Small Business in Chantilly, VA, Sciolex Corporation is now the home for over 1,000 employees across the U.S.

Over the past 20 years, Sciolex Corporation has constructed an environment that celebrates diversity and encourages a positive work/life balance, all while supporting government missions that our employees are proud to be a part of. When you work for Sciolex Corporation, you are working for a stable company that values you and is committed to ensuring you receive the utmost employee care.

Responsibilities

The Medical Support Assistant shall perform receptionist functions in support of Veterans Health Administration, including but not limited to:

• Screens and receives phone calls in a courteous and timely manner
• Responds to telephone inquiries regarding delivery of services
• Perform appointment scheduling, tracking, pre- and post- appointment contacts as required
• Receive medical records and ensure all necessary health and administrative information are processed into the proper Records Systems
• Coordinates and authorizes care with external community care providers
• Access computers to utilize Microsoft Office products including Outlook, Teams, Word, and Excel, and various electronic systems
• Process community care consults in associated electronic systems
• Effectively communicates with internal and external medical providers, reception staff, patients, and other third parties
• Provide friendly and quality customer service to all patients, patient families, office and medical staff
• Various front desk administrative duties, as needed

Qualifications & Physical Requirements

Education & Experience

• High School Diploma, GED, or other equivalent
• Knowledge of basic medical terminology
• Minimum of 6 months of customer service experience
• Ability to type 50 WPM
• Possess basic computer skills
• Oral and written proficiency in English

Security Requirements

• Must be able to obtain a Public Trust/Suitability Clearance
• Must be a United States citizen

At Sciolex Corporation, our top priorities and most valuable resources are our employees, which is why we offer a competitive total compensation package. We are a proud Equal Opportunity Employer (EOE) who celebrates diversity in and out of our organization. Come see where your opportunities for success can flourish.

NOTICE:

Sciolex Corporation NEVER asks job applicants to issue any payment, service fees, or banking information to Sciolex Corporation or its recruiters as part of our application process. Before providing any personal information to outside parties, verify that the job you are applying for appears on our Careers site.