Medical Support Assistant

U.S. Department of Veterans Affairs; Iowa City (IA); Sur place; USD 40 000 - 60 000; Plein temps

Résumé du poste

The U.S. Department of Veterans Affairs, Iowa City VA Health Care System, seeks a Medical Support Assistant (MSA) to handle receipt, intake, and indexing of health and administrative information.

The role interfaces with PC and Vista applications to support surgical care services at the Iowa City campus. Entry-level MSA position with guidance from more experienced staff; progression includes GS-04 and GS-05 levels as experience increases, with duties including scheduling, patient interactions,

Qualifications

• High school diploma or GED or state proficiency certificate.
• U.S. citizenship required; English proficiency demonstrated.
• Experience not required for entry level as described.
• Knowledge of basic medical terminology relevant to patient care.

Responsabilités

• Schedule and reschedule patient appointments.
• Enter and verify demographics and insurance information.
• Review and document electronic health records and administrative records.
• Communicate with internal and external customers to support patient care.

Connaissances

Medical terminology

Customer service

Communication

Computerized scheduling systems

Formation

High school diploma / GED

Outils

Vista applications

PC applications

Description du poste

Summary

The Medical Support Assistant (MSA) serves in the Surgical Care Service Line for the Iowa City VA Health Care System at the Iowa City campus. The MSA performs duties related to the receipt - intake - and indexing of health and administrative information. The incumbent will interface with personal computer (PC) applications as well as numerous Vista applications.

Summary

The Medical Support Assistant (MSA) serves in the Surgical Care Service Line for the Iowa City VA Health Care System at the Iowa City campus. The MSA performs duties related to the receipt - intake - and indexing of health and administrative information. The incumbent will interface with personal computer (PC) applications as well as numerous Vista applications.

Qualifications

Basic Requirements:

• a
• Citizenship
• Be a citizen of the United States (U.S.)
• Non-citizens may be appointed when it is not possible to recruit qualified citizens b
• Experience
• None
• c
• Education
• High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• d
• Licensure/Certification/Registration
• None
• f
• Foreign Education
• To be creditable - education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials
• g
• Physical Requirements
• See VA Directive and Handbook 5019 - Employee Occupational Health Service for requirements
• h
• English Language Proficiency
• Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.
• 7403(f)
• Grade Determinations: Medical Support Assistant - GS-03
• Experience or Education
• None beyond the basic requirements
• Assignment
• This is an entry level MSA position
• It is expected that MSAs at this level will receive guidance from more experienced staff members and require frequent and direct supervision
• Medical Support Assistant - GS-04
• Experience or Education
• Experience
• One year of creditable experience equivalent to the next lower grade.
• OR Education
• One year of education above high school
• Assignment
• This is a developmental level MSA position
• It is expected that MSAs at this level will receive minor and less frequent guidance from higher experienced staff members for more difficult tasks
• Assignments at this level include - but are not limited to: scheduling and rescheduling patients for treatment
• interviewing patients for appointments
• referring patients to other medical specialty clinics
• providing information to patients necessary to resolve VA Handbook complaints
• interacting with both internal and external customers
• reviewing and documenting medical outpatient and inpatient electronic health records - as well as administrative records Knowledge - Skills - and Abilities (KSAs).In addition to the experience or education above - the candidate must demonstrate the following KSAs: (a) Knowledge of basic medical terminology to assist in the provision of care to patients
• (b) Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics
• (c) Ability to meet - communicate - and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients
• (d) Ability to use - and navigate between - various types of office automation equipment and software (i.e. - computer systems - web-based scheduling programs
• insurance collection system
• scanning software - multiple line phone systems
• electronic faxing programs) to support patient care
• Medical Support Assistant - GS-05
• Experience or Education
• Experience
• One year of creditable experience equivalent to the next lower grade
• OR Education
• Two years of education above high school
• Assignment
• This is the full performance level for MSAs
• At this level - the MSA independently performs a full range of duties related to the delivery of health care services in an inpatient or outpatient setting
• Advises clinical staff on current administrative processes
• The MSA is responsible for answering phones - greeting patients - relaying messages to appropriate staff inside or outside of the unit - and scheduling appointments - including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
• Knowledge - Skills - and Abilities (KSAs)
• In addition to the experience or education above - the candidate must demonstrate the following KSAs: (a) Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients
• (b) Skill in customer service with the ability to identify customer concerns - and refer to the appropriate staff - as necessary - to ensure as atisatisfactory resolution
• (c) Ability to operate computerized programs and systems in order to enter - modify - and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records - scheduling systems - and/or reports
• (d) Ability to schedule medical appointments in a clinical setting
• (e) Ability to work independently in the accomplishment of a wide variety of duties performing patient support work
• (f) Ability to communicate effectively and professionally in person - electronically - and/or by telephone - with internal and external customers
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5.

Duties

• NOTE: The 2-page Resume requirement does not apply to this position
• For more information - refer to Required Documents below
• The MSA is responsible for scheduling appointments - including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
• Assignments at this level include - but are not limited to: Scheduling - canceling - re-scheduling patient's appointments and/or consults Entering no-show information Monitoring the electronic wait list Preparing for clinic visits Monitoring both inpatient and outpatient appointments for areas of responsibility Ensuring encounter forms are completed in order to obtain appropriate workload credit Verifying and updating demographics and insurance information Processing all emergency and non-emergency transfers to other VA facilities or private hospitals Performing basic eligibility - co-pays and preauthorization requirements for specific coverage Work Schedule: Monday - Friday - 7:30am - 4:00pm or 8:00am - 4:30pm Telework: Not available Virtual: This is not a virtual position
• Functional Statement #: 000000 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized