Medical Support Assistant

Internationalsosgovernmentmedicalservices; Hampton (VA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Basic life insurance

401k plan

Paid time off

Annual bonus

Job summary

International SOS Government Medical Services is seeking a full-time administrative coordinator to support veterans in accessing care. You will coordinate appointments, manage medical records, and assist front-line staff in patient communication and scheduling workflows.

Work with interdisciplinary teams, maintain HIPAA-compliant records, and ensure accurate documentation while upholding security and confidentiality requirements.

Qualifications

• High school diploma or GED required.
• At least six months of clerical, office, customer service, or administrative experience, or one year of education above high school.
• Ability to type at least 40 words per minute.
• Ability to use electronic medical records, patient scheduling systems, databases, office equipment, and required reporting applications; basic knowledge of computerized patient-record functionality.
• Strong customer service and communication skills, with sound judgment, adaptability, and the ability to manage multiple priorities.
• U.S. Citizen or Permanent Resident required; ability to obtain and maintain the required VA Public Trust clearance.

Responsibilities

• Interpret and verify provider orders and coordinate appointments, consults, recalls, cancellations, rescheduling, no-show documentation, and related scheduling activities.
• Maintain electronic patient records by entering, updating, retrieving, scanning, and managing healthcare information within required medical-record and scheduling systems; upload outside records when assigned to Health Information Management.
• Provide front-line assistance to veterans by answering incoming and outgoing calls, greeting patients, responding to administrative questions, and connecting them with the appropriate staff or resources.
• Support Release of Information, insurance-document capture, encounter documentation, scheduling alerts, and other assigned patient-administration workflows.
• Assist veterans with My HealtheVet enrollment, authentication, secure messaging, and communication between patients and providers.
• Protect patient confidentiality and sensitive information in accordance with HIPAA, the Privacy Act, and applicable healthcare information-security requirements.
• Adapt to assigned administrative functions that may include Community Care, Health Information Management, Eligibility and Enrollment, transportation services, travel reimbursement, call-center support, or other patient-facing operations.

Skills

Clerical skills

Customer service

Administrative coordination

Typing 40 wpm

EMR familiarity

Scheduling systems

Education

High school diploma or GED

Tools

EMR systems

Scheduling software

Job description

You'll help veterans access care by coordinating appointments, managing medical records, and supporting front-line administrative operations within a structured, veteran-focused healthcare environment. Working alongside interdisciplinary clinical and administrative teams, you'll serve as an important resource for veterans and clinical staff while helping keep scheduling, documentation, patient communication, and administrative workflows accurate and timely.

Employment Type: Full-Time

Schedule: Monday-Friday with an assigned eight-hour shift: 7:00 a.m.-3:30 p.m., 7:30 a.m.-4:00 p.m., or 8:00 a.m.-4:30 p.m. The schedule includes a 30-minute lunch period and two 15-minute breaks. No on-call service is required.

Key Responsibilities

• Interpret and verify provider orders and coordinate appointments, consults, recalls, cancellations, rescheduling, no-show documentation, and related scheduling activities.
• Maintain electronic patient records by entering, updating, retrieving, scanning, and managing healthcare information within required medical-record and scheduling systems; upload outside records when assigned to Health Information Management.
• Provide front-line assistance to veterans by answering incoming and outgoing calls, greeting patients, responding to administrative questions, and connecting them with the appropriate staff or resources.
• Support Release of Information, insurance-document capture, encounter documentation, scheduling alerts, and other assigned patient-administration workflows.
• Assist veterans with My HealtheVet enrollment, authentication, secure messaging, and communication between patients and providers.
• Protect patient confidentiality and sensitive information in accordance with HIPAA, the Privacy Act, and applicable healthcare information-security requirements.
• Adapt to assigned administrative functions that may include Community Care, Health Information Management, Eligibility and Enrollment, transportation services, travel reimbursement, call-center support, or other patient-facing operations.

Requirements

• High school diploma or GED required.
• At least six months of clerical, office, customer service, or administrative experience, or one year of education above high school.
• Ability to type at least 40 words per minute.
• Ability to use electronic medical records, patient scheduling systems, databases, office equipment, and required reporting applications; basic knowledge of computerized patient-record functionality.
• Strong customer service and communication skills, with sound judgment, adaptability, and the ability to manage multiple priorities.
• U.S. Citizen or Permanent Resident required; ability to obtain and maintain the required VA Public Trust clearance.

If you take pride in being the person patients and clinical teams can depend on, you'll find your place here.

Compensation Disclaimer

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant's background, experience, skills, internal equity and alignment with geographical market data.

Benefits Language (FTE roles)

• Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision and basic life insurance.
• Additional benefits include a 401k plan, paid time off, and an annual bonus.
• International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.