Medical Support Assistant

Planned Systems International, Inc.; Glendale (CO); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated Medical Support Assistants to enhance the quality of care for veterans and their families. This full-time role involves essential tasks like appointment scheduling, patient communication, and ensuring accurate health records. The organization values work-life balance and offers a comprehensive benefits package, including health insurance and retirement plans. Join a team that is committed to making a difference in military medicine and enjoy a supportive environment that fosters professional growth and development.

Benefits

Paid Leave

Employer Sponsored Medical, Dental, Vision

401(k) Retirement Plan

Tuition Reimbursement

Flexible Spending Account

Health Savings Account

Life Insurance

Accident Insurance

Legal Services

Identity Theft Protection

Qualifications

• Must have a High School education or GED equivalent.
• Minimum 6 months customer service experience required.
• Oral and written proficiency with English is necessary.

Responsibilities

• Coordinate appointment scheduling and communicate with medical providers.
• Validate and update patient demographic information.
• Provide quality customer service for patients and families.

Skills

Customer Service

Appointment Scheduling

Microsoft Office Suite

Basic Medical Terminology

Typing Speed (50 WPM)

Education

High School Diploma or GED

Tools

HealthShare Referral Manager (HSRM)

Computerized Patient Record System (CPRS)

Veterans Health Information Systems and Technology Architecture (VistA)

Job description

Medical Support Assistant

Location

US-CO-Glendale

Job ID

2025-11056

Overview

QuarterLine (QL), a Planned Systems International (PSI) company, is seeking Medical Support Assistants to support the Veteran's Administration Eastern Colorado Healthcare System. This position can be located in one of the following cities:

Aurora, Colorado
• Glendale, Colorado
• Colorado Springs, Colorado
• Pueblo, Colorado
• Golden, Colorado
• Castle Rock, Colorado
• Alamosa, Colorado
• La Junta, Colorado
• Lamar, Colorado
• Burlington, Colorado
• Salida, Colorado

Essential Functions and Job Responsibilities

The lives of our nation's active-duty military, veterans, and their families depend on outstanding healthcare. At QuarterLine (QL), a Planned Systems International (PSI) Company, we strive to provide highly qualified professionals to work in the heart of military medicine.

The Benefits: QuarterLine offers competitive compensation packages, a full range of benefits, and excellent work-life balance to ensure your success.

Type of Work: Full Time.

Minimum Requirements

• Designated Medical Support MSA scheduler/receptionist responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230, Outpatient Scheduling and Process and Procedures. Front desk duties which may vary at each location depending on the clinic's needs.
• Communicates with internal medical providers on rules and regulations for VA Community Care and advises on appropriate processes.
• Personnel shall notify their contracting supervisor when automated systems are not performing as needed.
• Validates and updates patient demographic information.
• When records are received, the contractor will ensure that all necessary health/administrative information are processed to be integrated into Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VistA).
• Properly processes community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems and/or other systems as needed.
• Screens/receives phone calls in a courteous and timely manner.
• Responds to telephone inquiries regarding delivery of services.
• Daily computer use of Microsoft office products to include Excel, Word, Outlook & Microsoft Teams.
• Perform appointment scheduling, tracking, pre and post- appointments contacts as required.
• The contractor performs quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents.
• Other duties as assigned.

Desired Qualifications

• Must be a citizen of the United States of America
• Have a High School education or GED equivalent
• Oral and written proficiency with English
• Basic computer skills
• Type at least 50 WPM
• Basic medical terminology knowledge
• Minimum 6 months customer service experience

Company Benefits

PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

EEO Commitment

It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing [e-mail], or by dialing 703-575-8400.