Medical Standards Quality & Compliance Associate (Maritime)

The Walt Disney Company; Orlando (FL); On-site; USD 80,000 - 100,000; Full time

Job summary

The Walt Disney Company seeks a Medical Standards Quality & Compliance Associate for Disney Cruise Line. The position involves ensuring high-quality medical care for guests and crew by developing quality assurance programs, conducting audits, and working with medical teams. Ideal candidates will have a strong background in healthcare management, exceptional communication skills, and the ability to foster collaboration across various departments.

Qualifications

• Minimum 3 years’ experience in healthcare management or process improvement.
• Experience in quality assurance and training.
• Proven ability to handle confidential information.

Responsibilities

• Develop and implement quality assurance programs.
• Conduct audits to assess effectiveness of training of medical teams.
• Work with external stakeholders to ensure compliance with standards.

Skills

Leadership

Communication

Collaboration

Attention to Detail

Analytic Aptitude

Education

Bachelor’s degree

Master’s Degree, MBA, or MSN

Job description

Medical Standards Quality & Compliance Associate (Maritime)

Medical Standards Quality & Compliance Associate (Maritime)

Apply Now Apply Later Job ID 10120725 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date postedJun. 02, 2025

Job Summary:

The maritime Medical Standards Quality & Compliance Associate for Disney Cruise Line is a shoreside position responsible for ensuring the highest level of quality in medical care provided to Guests and crew members. The ideal candidate will have experience in the development of functional strategy for Quality Assurance, Compliance Administration, Auditing, and Training. Candidates must have superior communication skills to interact with a team of medical professionals and work directly with multi-disciplinary departments to develop and implement training programs, as well as evaluate program performance for the shipboard medical teams. Candidates should have ample experience in developing business solutions to support process improvement. The maritime Medical Standards Representative will also support the development and deployment of auditing tools for DCL. The position will provide broad resource support to the DCL fleet of shipboard clinical teams and be an integral part of the shoreside medical team, reporting to the maritime Medical Standards Manager.

What you will do (Responsibilities):

• Develop and implement quality assurance programs to ensure compliance with all medical regulations and standards
• Conduct regular audits to assess the effectiveness of training for the shipboard medical teams to ensure compliance with process changes, identify gaps, and present solutions for improvement
• Assist in the development, implementation and evaluation of strategic training programs, including injury prevention and crew health, for medical professionals onboard the ships and shoreside
• Work with external stakeholders, including regulatory bodies and medical professionals, to ensure respect of industry best practices
• Maintain accurate records and reports
• Act as a resource for overall guidance and support to shipboard medical professionals and shoreside

Additional Responsibilities will include:

• Benchmark industry best practices
• Work with Safety and Human Resource partners to enhance workforce health to ensure a workforce that achieves optimum performance
• Assist as needed in medical evacuation arrangements, working collaboratively with shoreside nursing team
• Ensure compliance of policies and procedures in following regulatory guidance on confidentiality and release of records

You will have (Minimum Qualifications):

• Bachelor’s degree
• Minimum 3 years’ experience in a position with increasing responsibility; experience in healthcare management, project or program management, or process improvement
• Exceptional aptitude of analytics with attention to detail to drive process improvement and formulate long term growth strategies
• Experience in quality assurance, training, and health management
• Proven ability to handle confidential information
• Demonstrated leadership, communication and collaboration skills
• Demonstrated ability to work in a fast-paced, dynamic, inter-disciplinary environment

Preferred Qualifications:

• Master’s Degree, MBA, MSN or equivalent
• Understanding of medical terminology, acronyms, abbreviations
• Technical writing skills with the ability to write and produce operational documents
• Good grounding in population health and injury/illness reduction strategies
• General understanding of the maritime industry
• Fluency in a language other than English

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Company, Limited , which is part of a business we call Walt Disney World Resort .

Magical Cruise Company, Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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