Medical Services Coordinator

LifeStance Health; Maitland (FL); On-site; Full time

Job summary

LifeStance Health is seeking a Medical Services Coordinator to coordinate care and provide support to patients and psychiatric clinicians. This role focuses on delivering high-quality customer service, managing inquiries, assisting with patient documentation, and ensuring effective communication. Candidates should be skilled in multitasking, communication, and familiar with healthcare operations.

Benefits

Medical, dental, and vision insurance

401k retirement savings with employer match

Paid parental leave

Paid time off and holiday pay

Employee Assistance Program

Qualifications

• 1+ years of experience in healthcare operations, customer service, or similar role preferred.
• Ability to work independently and as a team member.
• Strong written and verbal communication skills.

Responsibilities

• Coordinate medical care and support to patients and clinicians.
• Assist with prior authorizations and lab orders.
• Manage incoming calls related to medication and appointment inquiries.

Skills

Multitasking

Communication skills

Teamwork

Computer Software Applications

Handling sensitive information

Education

High School diploma or equivalent

Associates or Bachelor’s degree

Tools

Microsoft Office

EMRs

Job description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

Job Summary:
The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medicalcare, providing support to patients and psychiatric clinicians, ensuring quality customer service to in-person and remote patients and clinicians.

Compensation: $18.25 - 19.25/hour

Location: 260 Lookout Place Ste 202 Maitland, FL 32751

Duties/Responsibilities:
Operational Excellence:

• Create a positive work environment; be a culture carrier and support in-office clinician and staff

• engagement activities to promote LFST culture, engagement, and connection.

• Provide strong customer service, responding quickly and appropriately to patient needs, and

• being prepared to manage potentially difficult or emotional situation.

• Communicate with peers, clinicians, and patients in ways that support patient care and clinician

• satisfaction.

Patient Support:

• Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations,lab orders, letters for patients, records requests, coordination of needed patientforms/paperwork (i.e. FLMA)

• Facilitate communication as needed between the patient, medical staff and the patient’s pharmacy

• Manage phone systems: Answer incoming calls to medical services line and provide patientsupport with medication related questions, refill requests, release requests, appointmentreschedules, miscellaneous inquires, etc.

• Ensure accuracy of patient pharmacy information in the medical record.

• Scan all hard copy correspondence into patient’s EHR record.

• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting asneeded.

• Immediately handle any urgent requests; triage patient issues and resolution, i.e., direct tocorrect departments or escalate for assistance.

• Assist in coordination of external referrals for patient care.

Clinician Support:

• Provide general clinician support – assist clinicians with administrative questions and/or dutiessuch as sending letters, faxes, etc.

• Coordinate with clinicians pertaining to any additional patient questions.

• Aid psychiatric clinicians in termination process for patients as needed (i.e. termination letter,external referral, AMD status, etc.)

Required Skills/Abilities:

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.

• Ability to work independently and as a team member.

• Strong communication skills, both written and verbal.

• Proficient in using Computer Software Applications (Microsoft Office & EMRs).

• Comfortable handling sensitive and confidential Information (HIPAA).

Education and Experience:

• High School or equivalent required, associates/bachelor’s degree preferred.

• 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees.Learn moreabout Diversity, Equity and Inclusion at LifeStance.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.