Medical Services Coordinator

LifeStance Health; Fishers (IN); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short/Long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Fishers, IN is seeking a Medical Services Coordinator to coordinate medical care, support patients and clinicians, and ensure excellent customer service for in-person and remote patients. This role requires clear communication with diverse teams and a proactive approach to problem solving.

The position includes benefits and a starting hourly rate with incentive potential. Join a growing national mental health practice focused on compassionate care and team collaboration.

Qualifications

• Experience coordinating medical care and supporting patients.
• Ability to communicate clearly with patients, clinicians and peers.
• Strong service orientation and problem solving in a clinical setting.

Responsibilities

• Coordinate medical care as a point of contact for patients and clinicians.
• Provide patient support and ensure quality customer service for in-person and remote patients.
• Assist with prior authorizations, lab orders, records requests and paperwork as needed.
• Triage urgent requests and route to appropriate departments.

Skills

Customer service

Communication

Coordination

Job description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values
We cultivate a space where everyone can show up as their authentic self.
We seek out diverse perspectives and listen to learn without judgment.
We are all accountable for doing the right thing - even when it\'s hard - because we know it\'s worth it.
We realize our full potential when we work together towards our shared purpose.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Job Summary
The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in- person and remote patients and clinicians.
Compensation: Starting at $21.75/hourly, plus quarterly bonus/incentive potential
Location: 10967 Allisonville Rd. Suite 240 Fishers, IN 46038
Duties/Responsibilities
Operational Excellence: Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Patient Support
Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA)
Facilitate communication as needed between the patient, medical staff and the patient’s pharmacy
Manage phone systems: Answer incoming calls to medical services line and provide patient support with medication related questions, refill requests, release requests, appointment reschedules, miscellaneous inquires, etc.
Ensure accuracy of patient pharmacy information in the medical record
Scan all hard copy correspondence into patient’s EHR record
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
Immediately handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
Assist in coordination of external referrals for patient care
Duties/Responsibilities