Medical Secretary- Surgery Services

Beth Israel Lahey Health Specialty Care, Inc.; Beverly (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health Specialty Care, Inc. seeks a frontline representative to deliver the highest standards of patient service. The role handles phone interactions, registration, scheduling, co-pay collection and appointment confirmations, influencing the patient care experience.

Applicants should have a high school diploma or GED and at least one year of experience in a high-volume customer service role, with strong PC skills and clear written and verbal communication.

Qualifications

• Strong customer service skills and clear written and verbal communication.
• Proficient PC skills and ability to multitask in a fast-paced environment.
• Experience in handling high-volume customer service interactions is preferred.

Responsibilities

• Handle phone interactions with patients and staff.
• Register patients and schedule appointments.
• Collect co-pays and assist with billing tasks.
• Send appointment confirmations and reminders to patients.

Skills

Customer service

PC skills

Written communication

Verbal communication

Education

High School Diploma or GED

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. BILH Specialty Care is where you can truly make a difference. Performing as a frontline representative of BILH Specialty Care you will exercise the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time.

Requirements

• Education: High School Degree or GED
• Experience: A minimum of 1 year of experience in a high-volume customer service-related position.
• Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.

Pay Range

$20.00 - $26.92

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.