Medical Secretary-Endocrinology-Stoneham

Beth Israel Lahey Health; Stoneham (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a front desk/clerical team member to provide front-line patient interactions, register patients, schedule appointments, and handle co-pays and billing. This role contributes to a positive patient experience and accurate care coordination.

The position requires a high school degree, at least 1 year in a high-volume customer service environment, and strong communication and multitasking skills.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year in a high-volume customer service role.
• Excellent written and verbal communication; multitasking abilities.

Responsibilities

• Handle phone interactions and appointment confirmations.
• Register patients and collect co-pays.
• Schedule appointments and manage billing tasks.

Skills

Customer service

PC skills

Written and verbal communication

Multitasking

Education

High School Diploma or GED

Job description

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. BILH Specialty Care is where you can truly make a difference. Performing as a frontline representative of BILH Specialty Care you will exercise the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time.

Requirements

Education - High School Degree or GED Experience: A minimum of 1 year of experience in a high-volume customer service-related position. Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.

Hours are as follows:

• Mon, Tues and Thurs- 8:00-5:00
• Wednesday- 8:00-7:00
• Friday- 8:00-12:00

Pay Range

Pay Range: $20.00 - $26.92

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.