Medical Secretary-Lexington-Internal Medicine

Beth Israel Lahey Health; Lexington (MA); Sur place; USD 28 000 - 37 000; Plein temps

Résumé du poste

Beth Israel Lahey Health Primary Care, Inc. is seeking a front-line clerical associate to greet patients, handle phone interactions, register patients, schedule appointments, and assist with billing tasks. You will influence the patient experience by delivering courteous service and accurate information.

The role requires at least 1 year in a high-volume customer service setting, strong PC skills, and excellent written and verbal communication to support our care teams and patients effectively.

Qualifications

• Education – High School Degree or GED.
• A minimum of 1 year of experience in a high-volume customer service-related position.
• Strong customer service skills and effective written and verbal communication.

Responsabilités

• Handle phone interactions with patients and staff.
• Perform registration and scheduling duties.
• Assist with co-pay collection and billing.
• Make appointment confirmation calls to patients.
• Contribute to a positive patient experience and accurate care delivery.

Connaissances

Customer service

PC skills

Written and verbal communication

Multitasking

Formation

High School Degree or GED

Description du poste

Job Description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time.

Requirements:Education – High School Degree or GEDExperience: A minimum of 1 year of experience in a high-volume customer service-related position.Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.Pay Range: $20.00 - $26.92The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients’ lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you’re busy caring for and supporting our patients, we take care of you.