Medical Secretary & Practice Support (Brooklyn)

NYU Langone Hospitals; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

NYU Langone Health's Grossman School of Medicine invites applications for a Medical Secretary (FGP) - Brooklyn, Multispecialty Surgery. The role supports daily practice operations by scheduling patient visits and procedures, handling calls, and maintaining provider schedules.

The successful candidate will perform administrative tasks, manage in-basket messages and patient communications, and work closely with physicians, nurses, and office staff to ensure smooth patient access and timely

Qualifications

• Demonstrates knowledge of the organization’s patient experience expectations and Service Standards and incorporates them in to the performance of duties.
• Supports patient access activities (i.e. greets patients, collects information, answers questions, requests for assistance are directed to proper individual, etc.). Answers phones and screens incoming calls. Provides information, take messages, or redirects calls to the appropriate person.
• Maintains cooperative and professional relationships with physicians, nurses, and office staff. Exercises skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, pressures of deadlines, competitive requirements, and/or a heavy workload.
• Demonstrates communication skills: using appropriate vocabulary and grammar when obtaining and conveying information to patients, physicians, nurses, and staff at various levels; in person, over the phone, in writing, and in electronically sent messages.
• Participates in training staff in registration and office policies and responsibilities. May assist, provide guidance and/or train less senior staff.
• Reviews all assigned in-basket messages and patient emails before routing to the appropriate provider which includes staff messages, appointment notifications, etc

Responsibilities

• Schedules appointments for visits, treatments, and procedures.
• Reviews appointment confirmation responses and manages waitlists.
• Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms,
• Obtains authorizations for services as needed.
• Answers calls and takes messages. Addresses questions or routes messages to appropriate contact in a clear and timely manner.
• Handles faxes and mail.
• Prepares standard letters and forms as needed.

Job description

NYU Langone Health's Grossman School of Medicine invites applications for a Medical Secretary (FGP) - Brooklyn, Multispecialty Surgery. The role supports daily practice operations by scheduling patient visits and procedures, handling calls, and maintaining provider schedules.

The successful candidate will perform administrative tasks, manage in-basket messages and patient communications, and work closely with physicians, nurses, and office staff to ensure smooth patient access and timely