Medical Secretary - Ormond Beach Express Care

Staff_02 Halifax Staffing Inc.; Ormond Beach (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Halifax Health in Ormond Beach is seeking a Day Medical Secretary for Express Care. You will perform typing, data entry, and front desk duties, answer phones, schedule patient visits, and maintain confidentiality of charts and scheduling information.

Previous medical office experience is preferred. Strong organizational and communication skills, plus accuracy and a patient-centered approach, are essential for this fast-paced role.

Qualifications

• High School Diploma or GED equivalent.
• Prior medical office/front desk experience preferred.
• Excellent organizational and communication skills.
• Maintains confidentiality of patient information.

Responsibilities

• Typing, data entry, answering telephone, making calls, taking messages and various administrative duties.
• Schedules patient visits and coordinates with other locations.
• Verifies insurance information and coverage as needed.
• Attends in-service programs and departmental meetings as required.

Skills

Organizational skills

Communication skills

Customer service

Team collaboration

Education

High School Diploma or GED

Tools

Registration system

Job description

Day (United States of America) Medical Secretary - Ormond Beach Express Care

This individual will perform medical secretarial duties which include typing, data entry, answering telephone, making calls, taking messages and various administrative duties, as assigned by Supervisor or Manager.

• High School Diploma or GED equivalent required
• Prior medical office/front desk experience preferred
• Excellent organizational and communication skills
• Assist in the coverage of absent co-workers.
• Assist in obtaining, copying, and/or scanning medical records as needed.
• Maintains knowledge of scheduling criteria for all procedures within department.
• Works at a fast pace and maintains accuracy of details.
• Schedules patient visits in a timely manner, ensuring that appointments along with all information are complete and accurate. Coordinate appointments as needed with other locations.
• Answers phone and provides excellent customer service.
• Follows through with any problems or questions in a timely manner, by understanding and using resources available for problem solving in a diplomatic and tactful manner.
• Accurately answers questions by maintaining a good knowledge base and utilizing other resources as needed.
• Communicates identified problems to appropriate supervisory personnel and participates in corrective action.
• Ensures and adheres to strict confidentiality when handling patient charts, records, and scheduling information.
• Attends all in-service programs and all departmental meetings as required.
• Utilizes the scheduling system to the fullest potential, using established procedures, and guidelines.
• Maintains up-to-date knowledge and stays abreast of changes and updates as they occur.
• Assists with data collection.
• Creates accounts for new patients and updates accounts for previous patients in the registration system to ensure accurate services and account processing.
• Accurately enters data into the system.
• Utilizes appropriate strategies, including phone calls and online databases, to verify the insurance coverage of scheduled patients, obtaining benefit information such as deductibles, co-payment, and co-insurance amounts.
• Collaborates with patients, staff, clinical departments, and referring physician offices to ensure that all necessary information is obtained from patients before their scheduled services.
• Documents all information obtained during pre-registration activities to ensure patients’ accounts are complete for forwarding to other departments.
• Documents charts and/or system with activity comments to ensure appropriate account follow-up.
• Collects self-pay balances per department guidelines and posts collections to system.
• Ensures that all monies collected are secured or turned over to appropriate associates and cash drawers are balanced before closing.
• Refers patients to for in-depth financial counseling when needed.
• Maintains a safe environment of care.
• Recognizes and addresses safety hazards.
• Reports any dissatisfied patients/family to management or police/security if necessary.
• Participates in professional development.
• Actively participates in educational in-services and eLearning courses as offered.

We're glad you're here. As a cornerstone of our community, we need strong, compassionate and talented medical professionals just like you. Our team works together to ensure that families receive the highest-quality care in a pleasant setting where they feel valued.

Fraudulent website operators have been trying to direct applicant communication to WhatsApp or other encrypted messaging platforms (Telegram, Signal, etc.) - Halifax Health will only communicate by phone and from halifax.org email addresses.

Halifax Health offers the area’s only Level II Trauma Center, Thrombectomy-Capable Stroke Center (TSC), Center for Transplant Services, Pediatric Intensive Care Unit, Child and Adolescent Behavioral Services, complete Neurosurgical Services, OB Emergency Department and Level III Neonatal Intensive Care Unit that cares for babies born earlier than 28 weeks.

Halifax Health serves Volusia and Flagler counties, providing a continuum of health care services through a network of organizations including a tertiary hospital, two community hospitals, urgent care clinics, psychiatric services, a cancer treatment center with five outreach locations, the area’s largest hospice, a center for inpatient rehabilitation, outpatient rehabilitation clinics, primary care walk-in clinics, a clinic specializing in women’s health, a pediatric care community clinic, five pediatric medical practices, a home health care agency and an exclusive provider organization.