Medical Secretary - Primary Care Ormond

Staff_02 Halifax Staffing Inc.; United States; On-site; USD 28,000 - 42,000; Full time

Job summary

Halifax Health in Ormond Beach, FL is seeking a Medical Secretary for primary care. The role involves typing, data entry, phone duties, scheduling, and general administrative tasks under supervision. You will support patient registration, verify insurance, manage records, and maintain confidentiality.

Strong organization and communication are essential; prior medical office experience is preferred. Teamwork and the ability to work in a fast-paced environment are important as you assist in

Qualifications

• High School Diploma or GED required (or equivalent).
• Prior medical office/front desk experience preferred.
• Excellent organizational and communication skills.
• Ability to maintain patient confidentiality and HIPAA compliance.
• Experience with scheduling, data entry, and medical records handling.

Responsibilities

• Type and data-enter patient information accurately.
• Answer phones and provide courteous customer service.
• Schedule patient visits and coordinate with multiple locations.
• Obtain, copy, and scan medical records as needed.
• Verify insurance coverage and benefits for scheduled patients.
• Maintain confidentiality of patient charts and scheduling information.

Skills

Typing

Data entry

Telephone handling

Scheduling

Medical records

Confidentiality

Customer service

Organizational skills

Communication skills

Teamwork

Education

High School Diploma or GED

Tools

Scheduling system

Registration system

Job description

Day (United States of America) Medical Secretary - Primary Care Ormond This individual will perform medical secretarial duties which include typing, data entry, answering telephone, making calls, taking messages and various administrative duties, as assigned by Supervisor or Manager.

• High School Diploma or GED equivalent required
• Prior medical office/front desk experience preferred
• Excellent organizational and communication skills
• Assist in the coverage of absent co-workers.
• Assist in obtaining, copying, and/or scanning medical records as needed.
• Maintains knowledge of scheduling criteria for all procedures within department.
• Works at a fast pace and maintains accuracy of details.
• Schedules patient visits in a timely manner, ensuring that appointments along with all information are complete and accurate. Coordinate appointments as needed with other locations.
• Answers phone and provides excellent customer service.
• Follows through with any problems or questions in a timely manner, by understanding and using resources available for problem solving in a diplomatic and tactful manner.
• Accurately answers questions by maintaining a good knowledge base and utilizing other resources as needed.
• Communicates identified problems to appropriate supervisory personnel and participates in corrective action.
• Ensures and adheres to strict confidentiality when handling patient charts, records, and scheduling information.
• Attends all in-service programs and all departmental meetings as required.
• Utilizes the scheduling system to the fullest potential, using established procedures, and guidelines.
• Maintains up-to-date knowledge and stays abreast of changes and updates as they occur.
• Assists with data collection.
• Creates accounts for new patients and updates accounts for previous patients in the registration system to ensure accurate services and account processing.
• Accurately enters data into the system.
• Utilizes appropriate strategies, including phone calls and online databases, to verify the insurance coverage of scheduled patients, obtaining benefit information such as deductibles, co-payment, and co-insurance amounts.
• Collaborates with patients, staff, clinical departments, and referring physician offices to ensure that all necessary information is obtained from patients before their scheduled services.
• Documents all information obtained during pre-registration activities to ensure patients’ accounts are complete for forwarding to other departments.
• Documents charts and/or system with activity comments to ensure appropriate account follow-up.
• Collects self-pay balances per department guidelines and posts collections to system.
• Ensures that all monies collected are secured or turned over to appropriate associates and cash drawers are balanced before closing.
• Refers patients to for in-depth financial counseling when needed.
• Maintains a safe environment of care.
• Recognizes and addresses safety hazards.
• Reports any dissatisfied patients/family to management or police/security if necessary.
• Participates in professional development.
• Actively participates in educational in-services and eLearning courses as offered.

We’re glad you’re here. As a cornerstone of our community, we need strong, compassionate and talented medical professionals just like you. Our team works together to ensure that families receive the highest-quality care in a pleasant setting where they feel valued.

Recognized as one of the 50 Top Cardiovascular Hospitals™ in the United States by IBM Watson Health™, Halifax Health serves Volusia and Flagler counties, providing a continuum of health care services through a network of organizations including a tertiary hospital, two community hospitals, urgent care clinics, psychiatric services, a cancer treatment center with five outreach locations, the area’s largest hospice, a center for inpatient rehabilitation, outpatient rehabilitation clinics, primary care walk-in clinics, a clinic specializing in women’s health, a pediatric care community clinic, five pediatric medical practices, a home health care agency and an exclusive provider organization. Halifax Health offers the area’s only Level II Trauma Center, Thrombectomy-Capable Stroke Center (TSC), Center for Transplant Services, Pediatric Intensive Care Unit, Child and Adolescent Behavioral Services, complete Neurosurgical Services, OB Emergency Department and Level III Neonatal Intensive Care Unit that cares for babies born earlier than 28 weeks.