Medical Secretary - Hospice

HSP_03 Halifax Hospice Inc.; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

Halifax Health in the United States is seeking a Day Medical Secretary for Hospice to support clinical operations, perform typing, data entry, scheduling, and patient registration. The role requires confidentiality and excellent organizational skills, with preference for someone with prior medical office experience.

The position involves coordinating with multiple departments, assisting in coverage, and maintaining accurate records while delivering strong customer service.

Qualifications

• High School Diploma or GED required.
• Prior medical office/front desk experience preferred.
• Excellent organizational and communication skills.
• Ability to maintain confidentiality.

Responsibilities

• Type, data entry and general admin duties as assigned.
• Answer telephone and provide excellent customer service.
• Schedule patient visits and coordinate with other locations.
• Obtain, copy, and scan medical records as needed.
• Maintain scheduling system and ensure accuracy of appointments.
• Assist in coverage of absent co-workers.
• Communicate problems to supervisory staff and participate in corrective action.

Skills

Organizational skills

Communication skills

Confidentiality

Education

High School Diploma or GED

Job description

Day (United States of America) Medical Secretary - Hospice

Location: United States of America

Responsibilities

• This individual will perform medical secretarial duties which include typing, data entry, answering telephone, making calls, taking messages and various administrative duties, as assigned by Supervisor or Manager.
• High School Diploma or GED equivalent required
• Prior medical office/front desk experience preferred
• Excellent organizational and communication skills
• Assist in the coverage of absent co-workers.
• Assist in obtaining, copying, and/or scanning medical records as needed.
• Maintains knowledge of scheduling criteria for all procedures within department.
• Works at a fast pace and maintains accuracy of details.
• Schedules patient visits in a timely manner, ensuring that appointments along with all information are complete and accurate. Coordinate appointments as needed with other locations.
• Answers phone and provides excellent customer service.
• Follows through with any problems or questions in a timely manner, by understanding and using resources available for problem solving in a diplomatic and tactful manner.
• Accurately answers questions by maintaining a good knowledge base and utilizing other resources as needed.
• Communicates identified problems to appropriate supervisory personnel and participates in corrective action.
• Ensures and adheres to strict confidentiality when handling patient charts, records, and scheduling information.
• Attends all in-service programs and all departmental meetings as required.
• Utilizes the scheduling system to the fullest potential, using established procedures, and guidelines.
• Maintains up-to-date knowledge and stays abreast of changes and updates as they occur.
• Assists with data collection.
• Creates accounts for new patients and updates accounts for previous patients in the registration system to ensure accurate services and account processing.
• Accurately enters data into the system.
• Utilizes appropriate strategies, including phone calls and online databases, to verify the insurance coverage of scheduled patients, obtaining benefit information such as deductibles, co-payment, and co-insurance amounts.
• Collaborates with patients, staff, clinical departments, and referring physician offices to ensure that all necessary information is obtained from patients before their scheduled services.
• Documents all information obtained during pre-registration activities to ensure patients’ accounts are complete for forwarding to other departments.
• Documents charts and/or system with activity comments to ensure appropriate account follow-up.
• Collects self-pay balances per department guidelines and posts collections to system.
• Ensures that all monies collected are secured or turned over to appropriate associates and cash drawers are balanced before closing.
• Refers patients to for in-depth financial counseling when needed.
• Maintains a safe environment of care.
• Recognizes and addresses safety hazards.
• Reports any dissatisfied patients/family to management or police/security if necessary.
• Participates in professional development.
• Actively participates in educational in-services and eLearning courses as offered.

About the Team

We're glad you're here. As a cornerstone of our community, we need strong, compassionate and talented medical professionals just like you. Our team works together to ensure that families receive the highest-quality care in a pleasant setting where they feel valued.

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About Halifax Health

Recognized as one of the 50 Top Cardiovascular Hospitals in the United States by IBM Watson Health, Halifax Health serves Volusia and Flagler counties, providing a continuum of health care services through a network of organizations including a tertiary hospital, two community hospitals, urgent care clinics, psychiatric services, a cancer treatment center with five outreach locations, the area’s largest hospice, a center for inpatient rehabilitation, outpatient rehabilitation clinics, primary care walk-in clinics, a clinic specializing in women’s health, a pediatric care community clinic, five pediatric medical practices, a home health care agency and an exclusive provider organization. Halifax Health offers the area’s only Level II Trauma Center, Thrombectomy-Capable Stroke Center (TSC), Center for Transplant Services, Pediatric Intensive Care Unit, Child and Adolescent Behavioral Services, complete Neurosurgical Services, OB Emergency Department and Level III Neonatal Intensive Care Unit that cares for babies born earlier than 28 weeks.