Medical Secretary II Beverly Primary Care

Beth Israel Lahey Health; Beverly (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking an organized front desk administrative professional to join our team in Massachusetts. You will check in and out patients, register new and established patients, and schedule appointments with a focus on empathy and efficiency.

Collaboration with providers and nursing staff is essential to ensure a smooth patient flow. Responsibilities include handling calls, updating records, processing copays, and assisting with insurance referrals.

Qualifications

• High school diploma or equivalent; Medical Administrative Office education is a plus.
• Three years of medical office experience; at least one year in a Beth Israel Lahey Health setting.
• Proficient in standard office procedures and operation of business machines; excellent customer service.

Responsibilities

• Answers calls promptly, identifies self, takes messages and triages to clinicians.
• Registers new and established patients; verifies demographics and collects co-pays.
• Assists with scheduling, manages work queues and recall lists for timely appointments.
• Provides patient status updates and communicates delays; supports front desk with related tasks.
• Coordinates insurance referrals and prior authorizations.
• Responds to patient questions and billing inquiries with PFS assistance.
• Reviews My Chart/My Lahey Chart portals and forwards requests appropriately.
• Supports management with letters, reports and special projects.

Skills

Customer service

Interpersonal skills

Telephone etiquette

Education

High school diploma or equivalent

Medical Administrative Office education

Job description

When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives.

Under the general supervision of the Practice Manager or Coordinator and in collaboration with the providers, works collaboratively to perform a wide variety of tasks associated with checking in and out of patients, registering patients and scheduling appointments. This administrative role will have a direct impact on patient satisfaction by providing empathetic and efficient interaction with patients and families, and serve as a resource to other front desk colleagues.

Job Description

Essential Duties & Responsibilities including but not limited to:

• Answers telephone calls promptly while identifying themself and the practice. Takes clear messages, determines call backs for clinicians and other of f ice staff .
• Registers all new and established patients upon arrival. Verif ies patient information such as demographics, collects co-payments and updates all required information where needed. Collects outstanding balances when needed.
• Assists with scheduling work queues and recall lists by calling patients to set up appointments in a timely manner.
• Assists with management of department work queues
• Assures completion of any necessary paperwork f or patients’ visits..
• Reviews My Chart Portal sign-up and encourages those without an active account to create one.
• Reviews My Lahey Chart messages and completes the request or forwards to appropriate in-basket
• Is responsible for communicating all registration changes and assures staff are informed accordingly based on changes. These go to a clinical pool here. Suspect it is different across practices.
• Reviews daily schedule and works to efficiently manage check in so that schedules remain on time. Everyone across the front desk keeps an eye on the schedule over the course of the day. Suspect it is different across practices.
• Regularly rounds with patients in waiting areas and provides patients with status updates as they relate to appointment wait times and changes. Collaborates with providers and clinical staff to communicate patient delays.
• Obtains prescription ref ill information and forwards ref ill encounter to providers. (see below)
• Communicates emergent/urgent calls to a nurse/provider immediately. All other patient care calls are forwarded to nurse inbasket for triage.
• May facilitate insurance referrals and authorizations for scheduled procedures, office visits and testing
• May run / Utilize reports f rom EPIC to assist with managing patient population in conjunction with management directives.
• Coordinates and provides insurance referrals and prior authorizations
• Responds to patient questions, coordinates services to be rendered to patients, may participate in Call Center rotations and maintains physician schedules as needed. What is the Call Center?
• Relays messages and patient inquiries to providers as appropriate.
• Initiates patient prescriptions and ref ills according to provider orders Instead of provider orders, perhaps say as per practice protocol.
• Communicates with patients via phone or written communication, regarding requirements for appointments, procedures and test preparations, overall healthcare etc.
• Answers patient questions and assists with resolving patient complaints, escalating complex issues as appropriate. Provides general information regarding the practice within scope of responsibility.
• Responds to patient billing questions when possible and works with PFS to resolve.
• Supports Practice Manager/Coordinator by completing projects as assigned such as creating letters, work queue management and other work to assist providers.

Minimum Qualifications

Education: High school diploma or equivalent. Medical Administrative Of f ice education a plus.

Licensure, Certification & Registration: None

Experience: Three years of medical of f ice experience, of which one year, must be in a Medical Of f ice role at Beth Israel Lahey Health.

Proficient in standard of f ice procedures and operation of business machines (personal computer, scanning, telephone). Excellent customer service and interpersonal skills.

Pay Range

$21.00 - $28.26

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled