Medical Secretary I (SEIU)

Atrius Health; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player in healthcare seeks a Medical Secretary I to provide essential support within a clinical department. This role involves answering phones, scheduling appointments, and enhancing the patient experience through excellent customer service. With a focus on improving clinical operations, the successful candidate will coordinate communication between clinicians and patients. This position is ideal for someone with strong interpersonal skills and a commitment to patient care, offering a chance to make a meaningful impact in the healthcare field.

Benefits

Up to 8% company retirement contribution

Generous health and welfare benefits

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• At least one year of experience in a clinical or customer service setting preferred.

Responsibilities

• Answer phones, schedule and manage appointments, and conduct outreach calls.
• Deliver excellent customer service and strengthen patient/clinician relationships.

Skills

Customer Service

Time Management

Organizational Skills

Interpersonal Communication

Education

High School Diploma

Associate's Degree in Medical Assisting

Tools

EMR Systems

Word Processing Software

Spreadsheet Programs

Job description

Job Description - Medical Secretary I (SEIU) (125313)

Medical Secretary I (SEIU) - (125313)

Atrius Health is a nonprofit healthcare leader delivering a system of connected care that enables us to know our patients better so that we can serve them well. Across 32 clinical locations, more than 50 specialties and 825 physicians, we provide proactive, customized care to more than 720,000 adult and pediatric patients across eastern Massachusetts.

The Atrius Health practices, including Dedham Medical Associates, Granite Medical Group, Harvard Vanguard Medical Associates, and PMG Physician Associates—together with VNA Care—work in collaboration with hospital partners, community specialists, and skilled nursing facilities to develop innovative and effective ways of delivering care in the most appropriate setting, making it easier for patients to be healthy.

We believe that by establishing a solid foundation of knowledge, understanding, and trust with each of our patients, we enrich their health and enhance their lives.

SUMMARY

Under direct supervision, provides support within a clinical department with primary responsibility for answering phones, scheduling and managing appointments—including appropriate follow-up appointments—and conducting outreach calls on behalf of the clinician. Delivers excellent customer service and strengthens the patient/clinician relationship. Works to improve clinical operations through coordination of contact between team clinicians, patients, and outside referrals.

EDUCATION/LICENSES/CERTIFICATIONS

High School diploma or equivalency certificate (e.g., GED, HiSET, TASC Test) from an accredited institution or governmental unit required. Associate's degree in medical assisting or certification in medical office administration preferred.

A bachelor’s or other non-clinical degree, combined with an interest in healthcare and strong problem-solving, multi-tasking, and technology skills, can sometimes substitute for medical assistant certification or work experience.

EXPERIENCE

At least one year of prior experience in a clinical or customer service setting is preferred, though a bachelor’s degree may substitute. Computer proficiency is required, including experience with word processing and spreadsheet programs. EMR experience or aptitude to learn EMR based on other technology experience is required.

SKILLS

Ability to communicate professionally and appropriately. Strong interpersonal, customer service, time management, and organizational skills are required.

Atrius Health is committed to non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation, gender identity/expression, or other diversity dimensions.

BENEFITS INCLUDE:

• Up to 8% company retirement contribution
• Generous health and welfare benefits