Medical Secretary I (SEIU)- 30 hours- Pedi

Atrius Health; Cambridge (MA); On-site; USD 35,000 - 55,000; Part time

Job summary

An established healthcare leader seeks a Medical Secretary I to provide essential support within a clinical department. This role involves answering phones, scheduling appointments, and conducting outreach calls, all while delivering exceptional customer service. The ideal candidate will possess strong interpersonal and organizational skills, enabling them to enhance the patient-clinician relationship and improve clinical operations. Join a dedicated team focused on innovative care delivery and make a meaningful impact in the lives of patients in the community. This position offers a chance to grow in a dynamic healthcare environment.

Benefits

Up to 8% company retirement contribution

Generous health and welfare benefit package

Qualifications

• High School diploma or equivalent required; Associate's preferred.
• 1 year experience in clinical or customer service setting required.

Responsibilities

• Answer phones and manage appointments for clinicians.
• Deliver excellent customer service and support clinical operations.

Skills

Interpersonal Skills

Customer Service

Time Management

Organizational Skills

Communication Skills

Education

High School Diploma or GED

Associate's Degree in Medical Assisting

Bachelor's Degree

Tools

Electronic Medical Records (EMR)

Word Processing Software

Spreadsheet Programs

Job description

Job Description - Medical Secretary I (SEIU) - 30 hours - Pedi (124886)

Atrius Health is a nonprofit healthcare leader delivering a system of connected care that enables us to know our patients better so that we can serve them well. Across 32 clinical locations, more than 50 specialties and 825 physicians, we provide proactive, customized care to more than 720,000 adult and pediatric patients across eastern Massachusetts.

The Atrius Health practices, including Dedham Medical Associates, Granite Medical Group, Harvard Vanguard Medical Associates, and PMG Physician Associates – together with VNA Care – work in collaboration with hospital partners, community specialists, and skilled nursing facilities, to develop innovative and effective ways of delivering care in the most appropriate setting, making it easier for patients to be healthy.

We believe that by establishing a solid foundation of knowledge, understanding, and trust with each of our patients, we enrich their health and enhance their lives.

SUMMARY

Under direct supervision, provides support within a clinical department with primary responsibility for answering phones, scheduling and managing appointments including appropriate follow-up appointments, and conducting outreach calls on behalf of the clinician. Delivers excellent customer service and strengthens the patient/clinician relationship. Works to improve clinical operations through coordination of contact between team clinicians, patients, and referrals outside the unit.

EDUCATION/LICENSES/CERTIFICATIONS

High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required. Associate's degree in medical assisting or graduate of certification in medical office administration program preferred.

A bachelor’s or other non-clinical degree combined with an interest in healthcare and excellent problem-solving, multi-tasking, technology-literate skill sets can at times be substituted for medical assistant certification or work experience.

EXPERIENCE

Experience acquired through one-year prior experience in a clinical or customer service setting as determined by the department (a bachelor’s degree may be substituted for experience). Computer experience required with the ability to use word processing and spreadsheet programs. Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience required.

SKILLS

Able to communicate in a professional and appropriate manner. Strong interpersonal, customer service, time management, and organizational skills required.

Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation, and gender identity and/or expression, or other dimensions of diversity.

BENEFITS INCLUDE:

• Up to 8% company retirement contribution,
• Generous health and welfare benefit package.

Organization

Pediatrics

Primary Location

Cambridge MA

Schedule: M, Tu, W (8:30-4), Th (8:30-12:45), F (12-4)