Medical Secretary - Float-Winchester Specialty

Beth Israel Lahey Health; Winchester (VA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health's Winchester location is seeking a front desk/clerical associate in Primary Care. As the first point of contact, you will handle phone calls, patient registration, scheduling, co-pay collection and billing, and appointment confirmations, shaping the patient experience.

The role emphasizes empathy, clear communication, multitasking in a fast-paced office, and maintaining accurate records while supporting clinicians and staff.

Qualifications

• High School Degree or GED required.
• Minimum 1 year of experience in a high-volume customer service position.
• Strong customer service, PC skills, written and verbal communication skills, and multitasking abilities.

Responsibilities

• Handle phone interactions and patient questions.
• Register patients and verify insurance.
• Schedule appointments and confirm visits.
• Collect co-pays and assist with billing tasks.

Skills

Customer service

PC skills

Written communication

Verbal communication

Education

High School Diploma or GED

Job description

When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives.

BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff.

This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time.

Job Description:

Requirements:

Education - High School Degree or GED

Experience: A minimum of 1 year of experience in a high-volume customer service-related position.

Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.

Pay Range:

$20.00 - $26.92

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geographyof work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients’ lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled