Medical Secretary Assistant Supervisor

CEC Health Care; Bethpage (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

CEC Health Care seeks a Medical Secretary Assistant Supervisor to join their team. This role focuses on providing supervisory oversight and administrative support in a multi-location health services center, ensuring exceptional customer service and efficient appointment scheduling. An ideal candidate will have experience in a medical office and strong supervisory skills, contributing to high-quality patient care in underserved communities.

Qualifications

• Minimum four years of experience in a medical office.
• Prior call center experience strongly preferred.
• Previous supervisory or team leadership experience.

Responsibilities

• Supervise call center and front desk staff.
• Triage phone calls and assign follow-up actions.
• Manage appointment scheduling for clinical services.

Skills

Customer Service

Supervisory Skills

Communication

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Health record systems (eCW)

Job description

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This range is provided by CEC Health Care. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.22/hr - $30.22/hr

Salary: $30.22/hour

Monday-Thursday 10a-6p; Friday 9a-5p

Bethpage, NY

The Charles Evans Center (CEC) is a Federally Qualified Health Center, providing comprehensive medical, dental and mental health services. The mission of Charles Evans Center (CEC) is to provide high quality, comprehensive healthcare to underserved community members with limited incomes including those with autism, learning and developmental disabilities, and behavioral and mental health concerns.

We are currently seeking an experienced Medical Secretary Assistant Supervisor to provide supervisory oversight and administrative support within a high-volume multi-location, multi-discipline health services center.

In this vital role, you will:

• Supervise and be a participating member of call center and front desk, including scheduling, training, monitoring performance, and providing ongoing feedback
• Ensure excellent customer service is consistently delivered to visitors, patients, and staff, both in person and via phone
• Triage phone calls and assign appropriate follow-up actions, distinguishing between routine and urgent care needs
• Oversee and manage appointment scheduling for all clinical services, ensuring efficient use of providers’ time while maintaining quality of care
• Review and analyze call center data and trends to improve workflow efficiency
• Coach team members and hold them accountable to workflows, policies, and performance expectations
• Serve as the first point of contact for front-line escalations from patients or staff
• Provide guidance and supervision in the completion of intake procedures, including insurance verifications, pre-authorizations, and eligibility checks
• Train new administrative employees and provide ongoing training and professional development for current staff
  
  
  

We Require:

• Bachelor’s degree preferred, or equivalent combination of education and relevant experience
• Minimum four years of experience in a medical office environment. Prior call center experience strongly preferred
• Proficient in Microsoft Office Suite
• Proficiency in health record systems (eCW) preferred
• Previous supervisory or team leadership experience
  
  
  

We look forward to talking with you! An EOE m/f/d/v.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Medical Practices

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