Medical Secretary

Lakeshore Bone & Joint Institute; Portage (IN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Lakeshore Bone & Joint Institute is seeking a dedicated Medical Secretary to join our team in northwest Indiana. You will answer calls, schedule patient appointments, verify insurance information, and maintain patient records with care and confidentiality.

The role supports physicians and allied staff, requiring strong communication, organization, and a patient-focused approach in a busy clinical environment.

Qualifications

• High school diploma or equivalent is required.
• Minimum 1 year of medical practice and/or orthopedic clinic experience.
• Experience with MS Office and Outlook is preferred.
• Familiarity with medical terminology is desirable.

Responsibilities

• Answer phone calls and schedule patient appointments for a doctor(s).
• Register new patients and verify demographic and insurance information.
• Verify insurance eligibility one day prior to appointments.
• Triages patient concerns and forwards to appropriate parties.
• Maintain clinic schedules and document communications in patient charts.
• Perform clerical duties including disability paperwork and attorney scheduling.
• Submit referrals and manage internal/external referrals in a timely manner.

Skills

Phone etiquette

Communication skills

HIPAA compliance

Attention to detail

Teamwork

Time management

Education

High school diploma or equivalent

Tools

MS Office

Outlook

Job description

As the region's dedicated experts in exceptional musculoskeletal care, our doctors and staff at Lakeshore Bone & Joint Institute have served the orthopedic needs of northwest Indiana since 1968. With state-of-the-art facilities, we are dedicated to delivering the exceptional, compassionate care patients need to keep moving and keep enjoying their life. Patient care is our top priority at Lakeshore Bone and Joint Institute, and our medical secretaries play a key role in providing quality, compassionate patient care. A high level of emotional intelligence and ability to thrive in a busy environment is essential in this role. The medical secretary will work for a specific doctor(s) to answer phone calls and schedule patient appointments. They make work in tandem with a physician assistant, nurse, medical assistant, and other ancillary staff.

Essential Functions

• Must understand how to use phone system to answer and direct calls as needed in a timely manner and maintain digital literacy essential to job functions and patient care
• Register new patients and verify all demographic and insurance information for returning patients
• Verify insurance eligibility for all patients one day prior to scheduled appointments
• Triage patient concerns and forward to the appropriate parties
• Schedule appointments, move appointments, and update clinic schedules as needed
• Maintains working knowledge of LBJI department functions and communicates with other departments as needed
• Performs all clerical duties - including disability paperwork and attorney scheduling - in a timely manner (within five business days)
• Schedule internal and outside physician referrals in timely manner, complete order when finished
• Document refill requests, patient concerns, voicemails, and other essential communications in patient charts
• Other duties as assigned.

Skills & Abilities

• Integrity and accountability
• Responsible decision making
• Adaptive and flexible
• Teamwork
• Ability to analyze situations and develop solutions
• Ethical reasoning and decision-making
• Strong attention to detail
• Time management, prioritization, and sense of urgency
• Excellent verbal and written communication skills
• Maintain patient confidentiality
• HIPAA compliance
• Professionalism and work ethic

Education:

High school diploma or the equivalent.

Experience

Minimum of 1-year medical practice and/or orthopedic clinic experience. Healthcare related background including medical terminology.; experienced in common office hardware and software including MS Office and Outlook

Physical Requirements

While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening shifts. Work may hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

Environmental/Working Conditions

Work is performed in an office environment. Involves frequent personal and telephone contact with patients and with testing sites and surgery departments. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with injured sick people.

Compliance

All employees have a responsibility to comply with our organization’s policies and procedures, adhere to our Code of Conduct, complete required compliance training modules, and report any observations of non-compliance.

EEO Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.