Medical Screener - Reception Technician (Customer Service)

CSL; Willoughby Hills (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

CSL is seeking a Donor Screener at our plasma collection center in Willoughby Hills. You will greet donors, complete the screening process, take basic health measurements, and assist with donor registration while upholding SOPs and safety guidelines.

You will work closely with center staff to educate donors on center policies and the donation process, answer questions, and ensure accurate data entry in the donor management system. Overtime may be required to support center operations.

Qualifications

• High school diploma or equivalent required.
• At least 3 months clerical or customer service experience in healthcare preferred.
• Ability to perform basic math calculations.

Responsibilities

• Assist donors with screening and health history, taking measurements.
• Explain screening process, tests, policies and nutrition to donors.
• Register applicants and transfer donors as needed after training.
• Answer phones and route inquiries to appropriate staff.
• Monitor donors for reactions during/after pheresis and notify staff.
• Record donor data accurately in the donor information system.
• Maintain a clean, safe work area and ensure supplies are stocked.
• Cross-train in other areas as needed to support operations.
• Bilingual skills may be required by organization needs.

Skills

Customer service

Clerical work

Basic math

Bilingual

Education

High school diploma

Tools

Donor management system

Job description

Job Description

The Opportunity

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.

You will report to the Assistant Center Manager.

The Role

• In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels.
• Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensure that all donor questions are answered timely, accurately and professionally.
• May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.
• May answer the telephone and answer callers question or transfer call to appropriate staff member.
• Maintain alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
• Understand the policies and procedures associated with hyper immune programs at the center if applicable. 9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promote safety in all actions.
• Maintain confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform other job-related duties as assigned.

Your skills and experience

Education

High school diploma or equivalent required

Experience

• Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience
• Will perform basic math calculations

Working Conditions

• Understand, remember and apply oral and/or written instructions
• Understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast-paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs