Medical Screener - Reception Technician (Customer Service)

CSL; Wilkes-Barre (Luzerne County); Sur place; USD 16 000 - 20 000; Plein temps

Résumé du poste

CSL is seeking a donor center associate to greet donors and guide them through registration and screening for plasma pheresis. The role includes answering questions, explaining procedures, and coordinating with medical staff as needed.

Responsibilities include data entry into the donor information system, maintaining confidentiality, and ensuring safety and compliance with SOPs, OSHA, and HSE policies. A high school diploma and 3 months of clerical/customer service experience are required.

Qualifications

• High school diploma or equivalent required.
• Minimum of three months experience in clerical or customer service.
• Must be able to perform basic math calculations.

Responsabilités

• Assist with screening and registration of donors per SOPs.
• Explain center policies and answer donor questions professionally.
• Record donor data accurately in the electronic system.
• Monitor donor comfort and safety during and after donation.
• Coordinate with medical staff as needed.
• Handle inquiries via phone and transfer to staff when required.
• Maintain a clean, safe work environment and comply with OSHA/HSE policies.
• Maintain confidentiality of donor and center information.
• Cross-train in other areas to support center operations.
• Communicate donor flow issues to supervisor promptly.
• Adhere to hyper immune program policies if applicable.
• Perform other duties as assigned.

Connaissances

Customer service

Clerical work

Data entry

Medical terminology

Formation

High school diploma or equivalent

Outils

Donor information system

Description du poste

Job Description Summary

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.

Job Description Summary

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.

Job Description

1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels.

2 Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.

3 May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.

4 May answer the telephone and answer callers question or transfer call to appropriate staff member.

5 Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff.

6 Alerts Group Leader or Supervisor of donor flow issues.

7 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.

8 Understands the policies and procedures associated with hyper immune programs at the center if applicable.

9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.

10 Maintains confidentiality of all personnel, donor and center information.

11 May be cross-trained in other areas to meet the needs of the business.

12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

13 Perform other job-related duties as assigned.

Education

• High school diploma or equivalent required

Experience

• Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations

Working Conditions

• Ability to understand, remember and apply oral and/or written instructions
• Ability to understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.