Medical Screener - Reception Technician (Customer Service)

CSL; San Antonio (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

CSL’s plasma collection center in San Antonio is seeking a Donor Center Associate to greet donors and guide them through registration and screening for plasma pheresis. You will perform health screenings, answer questions, and ensure data is accurately recorded in the center’s system.

The role emphasizes confidentiality, safety, and adherence to SOPs. The position requires a high school diploma and at least 3 months of clerical or customer service experience, preferably in a medical setting,

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience.
• Must be able to perform basic math calculations.
• Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.

Responsibilities

• Greet donors at the plasma collection center and conduct registration procedures to verify donor suitability for the plasma pheresis process.
• Assist qualified donors in completing the screening process in compliance with SOPs, including health history and basic medical questions.
• Refer donors to medical staff when appropriate and perform health screening procedures (blood pressure, pulse, weight, temperature).
• Perform finger stick to obtain hematocrit and total protein levels from donors.
• Educate new donors on therapeutic products derived from donated plasma, including screening process, health tests, appointment system, and center policies.
• Register applicants and transfer donors as needed after appropriate training.
• Answer telephone calls and direct inquiries to the appropriate staff.
• Monitor donors for reactions during or after the pheresis process and alert supervising staff as needed.
• Ensure accurate recording of donor data in the electronic donor information management system per SOPs.
• Maintain confidentiality of all personnel, donor, and center information.
• Cross-train in other areas to meet business needs.
• Bilingual skills may be required at the organization's discretion.

Skills

Customer service

Communication skills

Basic math

Attention to detail

Education

High school diploma or equivalent

Tools

Donor information system

Job description

• Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.
• In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels.
• Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.
• May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.
• May answer the telephone and answer callers question or transfer call to appropriate staff member.
• Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform other job-related duties as assigned.Qualifications:
• High school diploma or equivalent required
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculationsDifferent qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.