Medical Screener - Reception Technician (Customer Service)

CSL; Haltom City (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

CSL Plasma is seeking a friendly Registration/Donor Services Associate to greet donors at the plasma collection center and guide them through the screening and registration process.

You will perform health screening procedures, collect basic information, answer questions, and ensure donor safety and data accuracy. This role requires strong clerical skills, basic math, and the ability to communicate clearly; bilingual abilities may be required.

Qualifications

• High school diploma or equivalent required.
• Minimum of three months in clerical or customer service role.
• Must be able to perform basic math calculations.
• Bilingual skills may be required, depending on location.

Responsibilities

• Greet donors at the plasma collection center and conduct registration procedures to verify donor suitability.
• Assist qualified donors in completing the screening process per SOPs, including health history, medical questions, and referrals as needed; perform health screening tasks (BP, pulse, weight, temperature) and finger-stick for hematocrit/total protein.
• Educate donors on the use of plasma-derived products and information related to screening, tests, appointment system, policies, and nutrition when trained.
• Register or transfer donors as needed based on operational needs.
• Answer telephone calls and direct inquiries to appropriate staff.
• Monitor donors for adverse reactions and alert staff as required.
• Escalate donor flow issues to Group Leader or Supervisor.
• Record donor data accurately in the electronic information system per SOPs.
• Understand policies related to hyperimmune programs when applicable.
• Maintain a clean, safe work environment and ensure supplies are available; follow HSE/OSHA policies; promote safety.
• Maintain confidentiality of donor and center information.
• May be cross-trained in other areas as needed; bilingual skills may be required.
• Perform other duties as assigned.

Skills

Clerical experience

Customer service

Basic math

Bilingual abilities may be required

Education

High school diploma or equivalent

Job description

• Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.
• In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels.
• Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.
• May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.
• May answer the telephone and answer callers question or transfer call to appropriate staff member.
• Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform other job-related duties as assigned.Qualifications:
• High school diploma or equivalent required
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculationsDifferent qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.