Medical Screener - Reception Technician (Customer Service)

CSL Plasma; Pittsburgh (Allegheny County); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health care benefits

Life insurance

401(k) Savings Program

Paid Time Off

Paid holidays

Job summary

CSL Plasma is seeking a Donor Center Registrar to greet donors, verify eligibility for plasma pheresis and guide them through the screening process. You will assist with health screening, document donor information, and answer questions per SOPs.

Role requires at least a high school diploma and 3 months in clerical or customer service work, preferably in healthcare. Occasional cross-training and ongoing safety responsibilities apply.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months experience in a clerical or customer service position; healthcare setting preferred.
• Must be able to perform basic math calculations.

Responsibilities

• Greet donors and verify donor suitability for plasma pheresis.
• Assist donors in completing the screening process in line with SOPs.
• Record donor data accurately in the electronic system and maintain confidentiality.
• Answer donor questions and assist with appointment scheduling and questions about policies.
• Monitor donor during and after donation for any adverse reactions and notify staff as needed.
• Cross-train in other areas to meet centre needs.

Skills

Customer service

Clerical skills

Detail oriented

Math calculations

Bilingual (optional)

Education

High school diploma or equivalent

Tools

Donor information management system

Job description

Job Description Summary

Responsible for greeting donors at the plasma collection centre and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to:

• Assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature.
• Performs finger stick to obtain sample to obtain donor's hematocrit and total protein levels.
• Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, centre policies, proper nutrition and any other information pertinent to the donor.
• Ensures that all donor questions are answered timely, accurately and professionally.
• May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the centre.
• May answer the telephone and answer callers question or transfer call to appropriate staff member.
• Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
• Understands the policies and procedures associated with hyper immune programmes at the centre if applicable.
• Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed.
• Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and centre information.
• May be cross trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organisation, to meet the needs of the business.
• Perform other job-related duties as assigned.

Education

High school diploma or equivalent required.

Experience

Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience. Must be able to perform basic math calculations.

Working Conditions

Ability to understand, remember and apply oral and/or written instructions. Ability to understand and follow basic instructions and guidelines. Must be able to see and speak with customers and observe equipment operation. Occasionally perform tasks while standing and walking up to 100% of time. Reach, bend, kneel and have high level of manual dexterity. Occasionally be required to lift and carry up to 25 pounds. Fast paced environment with frequent interruptions. Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens. Required to wear Personal Protective Equipment while performing specific tasks or in certain areas. Required to work overtime and extended hours to support centre operational needs.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

Benefits

CSL offers the following benefits for this full-time position, most are effective the first day of hire:

• Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage.
• Company-provided basic life insurance and Short- and Long-Term Disability.
• The option to participate in CSL's 401(k) Savings Program.
• Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business.
• and paid observed holidays as designated by the Company.