Medical Screener - Reception Technician (Customer Service)

CSL Plasma; City of Schenectady (NY); On-site; USD 23,000 - 25,000; Full time

Job summary

CSL Plasma is seeking a frontline Screening Associate at our donor center. You will greet donors, guide them through registration, and perform health screenings to verify donor suitability for the plasma pheresis process.

In compliance with SOPs, you will record donor data in the electronic system, answer questions, refer to medical staff when needed, and maintain safety, confidentiality, and center policies. Some roles may involve cross-training and bilingual duties to support operations.

Qualifications

• Minimum of three months experience in clerical or customer service role.
• Will perform basic math calculations.
• High school diploma or equivalent required.

Responsibilities

• Greet donors and verify donor suitability.
• Assist donors with the screening process and health history.
• Record donor data in the electronic system and maintain accuracy.
• Maintain safety, confidentiality, and center policies.
• May be cross-trained and assist with other duties.

Skills

Customer service

Attention to detail

Communication skills

Education

High school diploma or equivalent

Job description

Opportunity

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You will report to the Assistant Center Manager.

Role

In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor's hematocrit and total protein levels.

Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensure that all donor questions are answered timely, accurately and professionally. May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.

May answer the telephone and answer callers question or transfer call to appropriate staff member. Maintain alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff. Alerts Group Leader or Supervisor of donor flow issues. Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. Understand the policies and procedures associated with hyper immune programs at the center if applicable.

Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & HSE and Occupational Safety and Health Administration (OSHA) policies and procedures. Promote safety in all actions. Maintain confidentiality of all personnel, donor and center information. May be cross-trained in other areas to meet the needs of the business. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. Perform other job-related duties as assigned.

Education

• High school diploma or equivalent required

Experience

• Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience
• Will perform basic math calculations

Working Conditions

• Understand, remember and apply oral and/or written instructions
• Understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast-paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs

Salary

The expected base pay for this position at hiring is $16.61/hour - $18.13/hour. Please note this wage range reflects what CSL expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies and other relevant factors.