Medical Screener - Reception Technician (Customer Service)

CSL; Springdale (AR); On-site; USD 30,000 - 40,000; Full time

Job summary

CSL in Springdale, Arkansas is seeking a Donor Care Technician to greet donors and assist in the plasma donation process. This role involves conducting registration procedures to verify donor suitability, educating donors about the donation process, and maintaining accurate records. Candidates should have at least a high school diploma, customer service experience, and basic math skills. CSL offers a comprehensive benefits package, and the position may require bilingual skills depending on business needs.

Qualifications

• Minimum of three months experience in a clerical or customer service related position.
• Preferably in a medical or health provider environment.

Responsibilities

• Greet donors and conduct registration procedures.
• Assist qualified donors in the screening process.
• Educate new donors on the therapeutic products made from donated plasma.
• Ensure accurate recording of donor data in the electronic management system.
• Maintain a clean and efficient work environment.

Skills

Customer service skills

Basic math calculations

Bilingual skills

Education

High school diploma or equivalent

Job description

Responsibilities

• Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.
• In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures include but are not limited to: assessing the self‑administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain a sample to obtain donor’s hematocrit and total protein levels.
• Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.
• May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.
• May answer the telephone and answer callers’ question or transfer call to appropriate staff member.
• Maintains alertness and awareness to any reaction a donor may have during or after the pheresis process and notifies appropriate staff.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross‑trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform other job‑related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience.
• Must be able to perform basic math calculations.

Benefits

For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.