Medical Screener - Reception Technician (Customer Service)

CSL; Norman (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

CSL Norman plasma center is seeking a Donor Center Support role to greet donors and guide them through the screening process. You will verify eligibility, collect health information, perform basic health screenings, and ensure correct data entry in our donor information system.

Based on training, you may educate new donors about the donation process, appointment system, and center policies. You will collaborate with staff to maintain a safe, compliant environment.

Qualifications

• Verifies donor eligibility by reviewing self-reported health history.
• Explains screening steps and answers donor questions clearly.
• Records donor data accurately in the information system.
• Maintains confidentiality of donor information.

Responsibilities

• Assist donors through screening, including health history and basic questions.
• Perform health screening procedures like blood pressure, pulse, weight, temp.
• Conduct finger-stick to obtain hematocrit and total protein.
• Register donors and transfer when needed; answer phone inquiries.
• Monitor donor for adverse reactions and alert staff as required.

Skills

Health history screening

Phlebotomy/Finger-stick

Donor data entry

Communication skills

Tools

Electronic donor information management system

Job description

The Opportunity

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.

The Opportunity

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.

You will report to the Assistant Center Manager.

The Role

• In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels.
• Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensure that all donor questions are answered timely, accurately and professionally.
• May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.
• May answer the telephone and answer callers question or transfer call to appropriate staff member.
• Maintain alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
• Understand the policies and procedures associated with hyper immune programs at the center if applicable. 9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promote safety in all actions.
• Maintain confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform other job-related duties as assigned.