Medical Screener - Reception Technician (Customer Service)

CSL Plasma Inc.; New York (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

CSL Plasma Inc. is hiring a Medical Screener - Reception Technician in New York. The role involves greeting donors, conducting screening procedures, and ensuring donor safety during the donation process. Candidates should possess a high school diploma and experience in customer service, preferably in a medical environment. Join a leading company committed to helping individuals with rare diseases live healthy lives.

Benefits

Health care benefits

401(k) Savings Program

Paid Time Off (PTO)

Company-provided life insurance

Short- and Long-Term Disability

Qualifications

• Minimum of three months experience in customer service, preferably in medical.
• Ability to perform basic math calculations.

Responsibilities

• Greet donors and conduct registration procedures to verify donor suitability.
• Assist qualified donors in completing the screening process per SOPs.
• Educate new donors on the donation process and health screenings.

Skills

Customer Service

Attention to Detail

Basic Math

Education

High school diploma or equivalent

Job description

Medical Screener - Reception Technician (Customer Service) page is loaded

Medical Screener - Reception Technician (Customer Service)

Apply locations Americas, US-NY, Greece 194, CSL Plasma time type Full time posted on Posted Yesterday job requisition id R-255304

The Opportunity

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.

You will report to the Assistant Center Manager.

The Role

• In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels.
• Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensure that all donor questions are answered timely, accurately and professionally.
• May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.
• May answer the telephone and answer callers question or transfer call to appropriate staff member.
• Maintain alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
• Understand the policies and procedures associated with hyper immune programs at the center if applicable.
  9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promote safety in all actions.
• Maintain confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform other job-related duties as assigned.

Your skills and experience

Education

High school diploma or equivalent required

Experience

• Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience
• Will perform basic math calculations

Working Conditions

• Understand, remember and apply oral and/or written instructions
• Understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast-paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs

Our Benefits

CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp .

About CSLPlasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma .

We want CSL to reflect the world around us

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL .

Do work that matters at CSL Plasma!

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