Medical Screener - Reception Technician (Customer Service)

CSL Plasma; Westwego (LA); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

CSL Plasma in Westwego, LA is seeking a Donor Center Associate to greet donors, verify eligibility, and guide them through registration and screening procedures. You will perform basic health checks, collect samples, and ensure accurate data entry in the donor information system while adhering to SOPs.

The role includes assisting medical staff, answering donor questions, and supporting center operations in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience.
• Must be able to perform basic math calculations.

Responsabilités

• Greet donors at the plasma collection center and conduct registration procedures to verify donor suitability for the plasma pheresis process.
• Assist qualified donors in screening procedures, including health history, medical questions, and health screening such as blood pressure, pulse, weight, and temperature; perform finger stick to obtain hematocrit and total protein levels.
• Educate donors on therapeutic products made from donated plasma; explain screening, health tests, appointment system, and center policies; answer donor questions.
• Register applicants and transfer donors as needed after training.
• Answer phones and direct callers to appropriate staff.
• Monitor donor reactions and notify staff; alert supervisor of donor flow issues.
• Record donor data accurately in the electronic donor information management system per SOPs.
• Understand policies around hyper-immune programs at the center if applicable.
• Maintain clean, efficient work environment and ensure supplies; follow HSE and OSHA policies; promote safety.
• Maintain confidentiality of personnel, donor and center information.
• May be cross-trained in other areas; bilingual skills may be required.
• Perform other job-related duties as assigned.

Connaissances

Customer service

Clerical tasks

Basic math

Formation

High school diploma

Description du poste

Responsibilities:

• Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process
• In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor's hematocrit and total protein levels
• Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally
• May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center
• May answer the telephone and answer callers question or transfer call to appropriate staff member
• Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff
• Alerts Group Leader or Supervisor of donor flow issues
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs
• Understands the policies and procedures associated with hyper immune programs at the center if applicable
• Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions
• Maintains confidentiality of all personnel, donor and center information
• May be cross-trained in other areas to meet the needs of the business
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business
• Perform other job-related duties as assigned.

Qualifications:

• High school diploma or equivalent required
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.