Medical Scheduler, Trager/Optimal Aging clinic, Downtown, 8a-4:30p

University Medical Center; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

UofL Health in Louisville, KY is seeking a Medical Scheduler to support staff and physicians by scheduling follow-up appointments and procedures, coordinating tests, and ensuring patients receive clear, accurate instructions.

The role involves direct patient interaction across ages, requires at least two years of scheduling in a multi-specialty clinic, and adherence to HIPAA guidelines. Familiarity with Allscripts and Centricity is preferred, with a professional, empathetic approach.

Qualifications

• High school diploma or GED required.
• Two years scheduling in a multi-specialty clinic preferred.
• Direct patient interaction experience is a plus.

Responsibilities

• Schedule follow-up visits and return appointments.
• Obtain pre-certifications and pre-authorizations as needed.
• Schedule medical tests and procedures and discuss instructions with patients.
• Call patients to schedule procedures and provide follow-up instructions.
• Use Allscripts and Centricity; retrieve information from hospital systems.
• Maintain HIPAA confidentiality at all times.

Skills

Scheduling

HIPAA compliance

Communication

Education

High school diploma or GED

Tools

Allscripts

Centricity Business

Job description

Primary Location:

UofL Trager Institute - ULP - AMG
204 E. Market Street
Louisville, KY 40202

Shift:

First Shift (United States of America)

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members-physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals-UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

The Medical Scheduler is an individual who assists the staff and physician by scheduling patients for appropriate follow up appointments and necessary tests and procedures. The Scheduler functions as a member of the healthcare team with responsibilities that commensurate with educational preparation and demonstrated competencies. Direct patient interaction is provided to patients of all ages.

Essential Functions:

• Schedule follow up/return visits to our office for patients.
• Obtain appropriate pre-certification and pre-authorizations, as needed.
• Schedule medical tests and procedures for patients. (i.e. - interventional invasive cardiology procedures, electrophysiology, etc.)
• Discuss patient instructions for procedures with patient so patient has clear understanding of what is expected.
• Calls patients to schedule procedures and give instructions over phone with follow-up letter with instructions.
• Use Allscripts, Centricity Business, online paging systems. Retrieve information from other hospital systems.
• Holds in confidence all matters concerning patients according to HIPAA guidelines.
• Exhibits friendly and helpful behavior.
• Other duties as assigned.

Other Functions:

• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

High school diploma or GED/Equivalent (required)

Experience:

Two (2) years of scheduling in a multi-specialty clinic (preferred)