Medical Scheduler, ENT, 8a-4:30p

University Medical Center; Louisville (KY); On-site; USD 21,000 - 30,000; Full time

Job summary

UofL Health is seeking a Medical Scheduler to support the scheduling of follow-up visits, tests, and procedures for patients across ages. The role involves coordinating pre-certifications, communicating instructions, and ensuring accurate data via Allscripts and Centricity systems.

You will interact directly with patients, maintain HIPAA confidentiality, and support the healthcare team with efficient scheduling and timely communications.

Responsibilities

• Schedule follow up/return visits for patients.
• Obtain appropriate pre-certification and pre-authorizations, as needed.
• Schedule medical tests and procedures for patients.
• Discuss patient instructions for procedures so patients understand expectations.
• Call patients to schedule procedures and send follow-up instructions.
• Use Allscripts, Centricity Business, and online paging systems; retrieve information from other hospital systems.
• Maintain HIPAA confidentiality for all patient matters.
• Exhibit friendly and helpful behavior.
• Perform other duties as assigned.

Job description

Primary Location: Community Ear, Nose, Throat & Allergy

Address: 4612 Chamberlain Lane, Suite 204 Louisville, KY 40241

Shift: First Shift (United States of America)

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.With more than 12,000 team members-physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals-UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

The Medical Scheduler is an individual who assists the staff and physician by scheduling patients for appropriate follow up appointments and necessary tests and procedures. The Scheduler functions as a member of the healthcare team with responsibilities that commensurate with educational preparation and demonstrated competencies. Direct patient interaction is provided to patients of all ages.

Essential Functions:

• Schedule follow up/return visits to our office for patients.
• Obtain appropriate pre-certification and pre-authorizations, as needed.
• Schedule medical tests and procedures for patients. (i.e. - interventional invasive cardiology procedures, electrophysiology, etc.)
• Discuss patient instructions for procedures with patient so patient has clear understanding of what is expected.
• Calls patients to schedule procedures and give instructions over phone with follow-up letter with instructions.
• Use Allscripts, Centricity Business, online paging systems. Retrieve information from other hospital systems.
• Holds in confidence all matters concerning patients according to HIPAA guidelines.
• Exhibits friendly and helpful behavior.
• Other duties as assigned.

Other Functions:

• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education: High school diploma or GED/Equivalent (required)

Experience: Two (2) years of scheduling in a multi-specialty clinic (preferred)